Gainsight Glossary

Customer Experience Management Best Practices

Customers are now informed and want more from their product or service. To stay competitive, brands must meet the expectations of the customers and invest in customer experience management.

Gainsight helps Customer Success Managers identify churn risks and sales opportunities among their clients.

Gainsight collects information across the web, social media and analyzes it to gain complete insights into:

  • How existing customers are using the products they own
  • Whether they’re renewing or expanding their usage
  • What they’re paying
  • What sorts of service issues they’re having
  • What attitudes they’ve expressed

Based on this analysis, you can know which customer is at-risk of churning and increase customer retention.

Take these best practices and implement them with Gainsight today.

See Gainsight in Action!