Gainsight Glossary

Customer Experience Metrics

To provide the best customer experience to your customers, you need to understand what they want from your company. Tracking customer experience metrics gives a clear insight of their overall experience and satisfaction.

Gainsight helps users realize the value of customers and make Customer Success a priority that drives financial results. Gainsight helps compare their performance with competitors, recognize problem areas and grow rapidly to make your Customer Success team a key revenue driver for your company.

Give your customers the Gainsight advantage – the first and only complete solution for Customer Success that helps reduce churn, drive Customer Success and increase up-sell.

See Gainsight in Action!