Northpass is the provider of the leading Customer Learning platform that helps today’s cutting-edge businesses deliver results. By helping companies engage their install base with a customized academy experience, Northpass boosts customer retention, improves product adoption and decreases support costs.
With the Northpass + Gainsight integration, Customer Learning data like course completion rates and progress can automatically be incorporated into a customer’s overall health score.
This gives Customer Success teams more confidence in the predictability of the success and satisfaction of their customers. By knowing how much training their customers have received, CSMs can measure their impact on overall customer health, satisfaction, and, most importantly, revenue outcomes.