By Business Challenge
By Industry
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Healthcare
Deliver proactive, preventative care that enables you to retain and grow your customer base.
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Education
Manage learner's experience, and deliver educational outcomes.
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Security
Demonstrate value, manage your customers' experience, and deliver on your SLA commitments.
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Gainsight Essentials
Essential features and onboarding to help you start and scale with Gainsight in as little as two weeks.
By Team
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Customer Success Empower and enable your CSMs.
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Product Create elegant product experiences.
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Customer Experience Identify trends across the customer journey.
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Revenue and Sales Drive a high performing renewals process.
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IT and Analytics Consolidate your Customer Data.
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Executives Align on customer heath and opportunities.
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Community Teams Build a modern customer community. New
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Customer Resources
Industry Resources
By Role
About Gainsight
Northpass
Incorporate learning data like course completion rates and progress into a customer's overall health score
Product
Customer Success
Overview
Northpass is the provider of the leading Customer Learning platform that helps today’s cutting-edge businesses deliver results. By helping companies engage their install base with a customized academy experience, Northpass boosts customer retention, improves product adoption and decreases support costs.
With the Northpass + Gainsight integration, Customer Learning data like course completion rates and progress can automatically be incorporated into a customer’s overall health score.
This gives Customer Success teams more confidence in the predictability of the success and satisfaction of their customers. By knowing how much training their customers have received, CSMs can measure their impact on overall customer health, satisfaction, and, most importantly, revenue outcomes.
