Productboard (CS)

Streamline communication between Product and CS to more efficiently close the feedback loop with customers


Productboard is the customer-centric product management platform that helps organizations get the right products to market, faster. Customer-driven companies use Productboard to understand what customers need, prioritize what to build next, and align everyone around their roadmap.

Productboard’s Gainsight CS integration helps to bridge the gap between Product and Customer Success teams, by streamlining communication between them and enabling CS teams to more efficiently close the feedback loop with customers.

  • Workflow Overview (CS):
    • From Gainsight C360, CSMs can push customer’s product requests into Productboard’s Insights board as notes.
    • In Productboard, product teams highlight insights within notes and link them to related feature ideas.
    • In Gainsight C360, CSMs can then track the progress and estimated launch date of the features associated with each product request pushed into Productboard.

For more on the Productboard and CS integration, click here.

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