DecisionLink
Measure, track and communicate quantified value and the economic impact of Gainsight's solutions across a customer’s lifetime
Product
Customer Success
Overview
DecisionLink ValueCloud is a SaaS-based, enterprise-class Customer Value Management platform that helps companies measure, track and communicate quantified value and the economic impact of solutions across a customer’s lifetime.
The benefits that DecisionLink’s ValueCloud® integration with Gainsight brings to Customer Success teams is:
- Clear alignment with customer business KPIs
- Value achieved over time is captured and monitored, allowing customer achievement to play a direct role in every customer engagement
- Provides formalized structure to capture case study content
- Reduced churn and protects margins
- Promotes cross-sell and upsell
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Products
Platform
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Solutions
- Healthcare
- Education
- Security
- Customer Success Teams
- Product Experience Teams
- Product Adoption
- Gainsight Essentials
Industries and Teams
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Resources
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Gainsight