Press ReleaseMarch 20, 2018
Gainsight Announces the Largest Industry Gathering in Customer Success at Pulse 2018 Image

Gainsight Announces the Largest Industry Gathering in Customer Success at Pulse 2018

Over 5000 Executives Expected to Attend Gainsight’s Sixth Annual Industry Conference

[San Francisco – March 20, 2018] — Gainsight™, the Customer Success company, today announced its sixth annual Customer Success industry conference, Pulse 2018, is expecting more than 5000 executives and Customer Success professionals to convene at the San Mateo County Events Center in San Mateo, CA. on April 10-11, 2018. Pulse is the annual destination for Customer Success professionals from all industries to share best practices, learn about new industry developments, network with peers, and celebrate being pioneers of the emerging profession.

The two-day event aims to help executives and professionals in post-sales and customer-facing roles manage effective Customer Success programs and grow into successful recurring revenue businesses. The conference includes educational sessions on industry best practices, exciting special events and compelling keynotes from leading companies such as Box, Microsoft, Okta, ServiceNow, VMware and others. Gainsight has partnered with over 30 companies to produce the conference, including N3, ServiceRocket, Accenture, Deloitte and others.

“Over the past six years, Pulse has become the forum where all members of the Customer Success community — from practitioners to chief executives — gather to learn, network, and advance the interests of one of the most exciting new professions in the modern economy,” said Anthony Kennada, Chief Marketing Officer at Gainsight.  “With over 5000 attendees expected at this year’s conference, the industry has made a statement that Customer Success is no longer emerging, but rather, an established practice on par with Marketing, Sales and others. We’re thrilled to be on this journey with them.”

“Customer Success is a critical component of digital transformation,” said Marcel Florez, President at N3. “When well executed, it significantly increases revenue by not only ensuring customers adopt new products and keep using them, but also that they see you as a trusted advisor and fully understand all the value your offering can bring. Pulse is where this conversation takes place every year — we are thrilled to partner with Gainsight on putting the conference together and look forward to advancing the discussion on Customer Success together as a result.”

Confirmed to keynote Pulse 2018 this year is Beth Comstock, former Vice Chair at GE and one of the most prolific change agents in modern business, as well as Geoffrey Moore, business luminary and author of books such as Crossing the Chasm and Zone to Win: Organizing to Compete in an Age of Disruption. In addition to the conference, Gainsight is also offering Pulse Academy Live, the premier Customer Success education event, on April 9th for Customer Success professionals of any level. The day-long event will include a keynote, workshop, breakouts, and opportunities to connect with peers and ultimately accelerate the careers of Customer Success professionals.

Registration and ticket information is available at www.gainsight.com/pulse. 

Quotes from Pulse 2017 Attendees:

“Pulse has become the de facto standard for the Customer Success industry. If you’re in the industry, you’re crazy not to be here.” – Byron Deeter, Partner, Bessemer Venture Partners

“This is the place to be to help continue to drive inspiration [and] to help train future Customer Success leaders. It is really that epicenter of what we need to be thinking about and how we can actually approach the profession.” – Catherine Blackmore, GVP of Global Customer Success, Oracle

“[Pulse is] one of the few places where I can go to meet people who are entirely focused on helping the customer.” – Bill Cushard, Director of Marketing, ServiceRocket

About Gainsight: 

Gainsight™, the Customer Success company, helps businesses grow faster by reducing churn, increasing upsell, and driving customer advocacy. Gainsight’s product helps you touch customers effectively, track customer health consistently and transform the way your company orients around the customer. Gainsight provides a 360° view of customers and drives retention across Customer Success, sales, marketing, executive and product management. Learn how leading companies like Adobe and Workday use Gainsight to help their customers succeed at www.gainsight.com.

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Contact: press@gainsight.com