Engage Users Digitally, at Scale
Leverage in-app guidance to achieve customer success milestones and drive user satisfaction.
Loved By Product Teams Worldwide
Frictionless Experiences
Personalized Customer Guidance
- Empower users with WYSIWYG-driven onboarding for immediate product proficiency and satisfaction.
- Offer self-paced, self-service guides, video tutorials, and in-app assistance to facilitate a smooth journey from novice to power user
- Deliver tailored content based on persona, customer health and usage data to proactively reduce user frustration.
Proactive Outreach and Support
Right Message, Right User, Right Time
- Deploy thoughtful guides to help users adopt new features
- Use analytics to anticipate customer needs and provide proactive support, addressing user friction before it becomes a hurdle to product adoption
- Use digital touchpoints to reduce reliance on customer-facing teams and drive proactive answers to common customer needs
Data-Driven Customer Success
Scale CS with Consumption Data
- Align the business around a centralized data repository that flows naturally into Gainsight CS
- Utilize customer data analytics and user adoption insights to personalize customer success programs and digital touchpoints
- Automate and orchestrate customer engagements to deliver consistent experiences at scale
