BASIC

Deeply understand what your users are doing in your product, including what features drive retention and growth; collect and close the loop on feedback so you can improve adoption and overall experience.

INCLUDES:

Analytics

Surveys and Feedback

Professional

Drive product adoption at scale in a highly personalized way by combining the power of rich user analytics with targeted in-app engagements & closed-loop feedback; optimize seamlessly across webapp and mobile.

INCLUDES:

Analytics

Surveys and Feedback

In-App Engagements

Premier

Leverage a complete set of cross-platform, feature, and multi-product capabilities. Layer in enterprise integrations to import and export data and make the most out of your existing infrastructure.

INCLUDES:

Analytics

Surveys and Feedback

In-App Engagements

Enterprise Integrations

Multi-Product Capabilities

Included in All Packages

Unlimited User Seats

Ensure easy access for everyone in your organization who has a stake in product experience and customer success.

Automatic Instrumentation

Save time and engineering resources with instant product feature mapping that includes retroactive tracking.

Native Mobile Capability

Seamlessly integrate rich user analytics and engagements across both webapp and mobile applications.

Email Engagement

Layer in email as an additional way to connect with or reactivate end-users

 
Enterprise-Grade Security
  • SOC-2 Type II
  • GDPR Compliant
  • SSO
  • SDK Hosting & Domain Whitelisting
CDP and Tag Management
  • Gainsight
  • Segment
  • Adobe Launch
Native Integrations
  • Salesforce
  • Zendesk
  • Segment
  • Knowledge bases

MORE POWER
FOR ENTERPRISES

Enterprise Integrations
Additional flexibility for complex environments:
  • REST API
  • Data warehouse / S3
  • Webhook / Data streaming
Multiproduct Capability

Analyze and drive the adoption of multiple products separately within one instance

GDPR User Preference Settings

Set user tracking and engagement preferences to comply with GDPR and other standards

Aligning Your Product and Customer Success Teams Drives Growth

A seamlessly integrated suite for your Product and Customer Success teams provides the technology you need to deliver the exceptional experiences and tangible outcomes they demand from your product.

UNIFIED UNDERSTANDING

Of accounts, users and features.

SHARED INSIGHTS

Of customer health and product value.

COORDINATED ACTION

For a seamless customer experience in and out of the product.

SERVICES AND
SUPPORT

Professional Services

Fast, guided onboarding with self-serve options so you can achieve quick time-to-value.

24/7 Technical Support

Receive fast, always-on assistance by submitting a support ticket, searching our knowledge center, or engaging with our online community.

Strategic Client Outcomes Support

Get hands-on guidance to implement product-led growth best practices with a Client Outcomes Manager dedicated to your success.