Staircase AI by Gainsight
Customer intelligence that keeps you a step ahead of churn
Analyze all customer communications to accurately spot at-risk customers and make customer success automatic. It’s easy with Staircase AI.
See what’s hiding below the surface
Traditional CS only scratches the surface. With Staircase customer intelligence you get real-time sentiment, potential risks and helpful alerts for every customer, based on all conversations with every teammate.
Spot at-risk customers early
Dig deeper into communications with customer intelligence technology designed to catch post-sales signals and early warning signs. Your team will never miss another critical detail for customer expansion or churn reduction.
“We needed a more objective health score that was based on hard data—that’s where Staircase AI came in. The more data that we feed in, the more accurate the score becomes.”
Menato Mirabal
Business Operations Manager, Aqua Security
Build stronger customer relationships
Always know which relationships are strong, which rely on a single stakeholder, and which are trending downward. Intervene before your accounts lose trust in your business.
A CS tool that works for you, not the other way around
Legacy systems make it difficult to show the value of CS work. Our customer data intelligence makes your impact obvious. Staircase helps:
Executives use Staircase to reduce churn and eliminate post-sales blind spots
While traditional CS programs rely on manual work, Staircase automates customer intelligence you can rely on.
