[Un]Churned is the no. 1 podcast for customer retention. Hosted by Josh Schachter, each episode dives into post-sales strategy and how to lead in the…

Forget the future. AI Agents are here, and they’re already rewriting the playbook for Customer Success. The best teams aren’t experimenting; they’re executing, using agents…

AI is revolutionizing the world of post-sales customer success. It's already breaking the mold to deliver faster, smarter, and more impactful results - with even…

Get plugged in to what powers engaging healthy communities in this virtual event featuring industry leaders and community best practices. Discover how you can build…

CS Ops Unplugged showcases effective strategies from leaders in the CS Ops field through 6 unique, interactive, audience-powered sessions.

Today’s customers are 24x7. But being 24/7 isn't feasible for your teams. The good news is that they don't have to be. With the help…

Gainsight’s GameChanger Podcast covers topics like product-led Customer Success, how to master presentations, returning to a Customer Success role following maternity/paternity leave, creating the complete…

Generative AI is here, transforming customer success NOW. Human-First AI looks at the use of massive data sets to make AI your trusted partner in…

Pulse Unplugged is a virtual encore of the biggest ideas from Pulse 2025. Explore how AI and digital scale are transforming customer success, and hear…

Retention Rethink is a four-episode podcast mini-series from Customer Success Collective and Gainsight. Our hosts, Courtney and Taylor, sit down with four customer leaders who’ve…

Stop seeing your customer-facing teams as a “cost center” and start unlocking the goldmine sitting in plain sight. Expansion? Retention? Upsells? They’re the hidden gems…

Whether you call it customer experience, enablement, education, or success—one thing’s clear: silos are out, and unified ecosystems are in. Hear top experts discuss how…