Digital Success Unplugged | Gainsight Software

Today’s customers are 24x7. But being 24/7 isn't feasible for your teams. The good news is that they don't have to be. With the help of digital, self-service solutions, you can drive a more efficient and effective customer journey without more overhead cost.

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4 episodes in this series

A virtual event presentation slide titled "Digital Success Unplugged" by Gainsight showcases people in circular frames and a speaker, Nick Mehta, on the left in a smaller video window. The background is pink with abstract shapes, setting the stage for an engaging Unplugged Kickoff.

Watch • 23 min.

Session 1: Digital Success Unplugged Kickoff with Nick Mehta

Pink graphic featuring text: "Can you really trust digital tools to help customers succeed?" with headshots and names of four panelists—Courtney Hauser, Andrew Lake, Andrew Sompels, and Jennifer Kelley. Event presented by Gainsight.

Watch • 45 min.

Session 2: Can You Really Trust Digital Tools to Help Customers Succeed?

You might think combining digital tools with human support sounds like a genius plan. But how do we make sure customers aren’t left stranded when…

Event poster for "Self-Service Solutions: Nice to Have or Need to Have?" featuring Pascal Debets, Erica Kuhl, and Dave Derington. Explore the necessity of self-service solutions in today's landscape. Presented by Gainsight, with circular design elements and company logos.

Watch • 45 min.

Session 3: Self-Service Solutions: Nice to Have or Need to Have?

Explore key factors from understanding customer needs to evaluating your support setup. Get insights to help you make an informed decision about implementing effective self-service…

Presentation slide titled "Growing Pains: How to Scale Without Breaking the Bank." It explores scaling and cost management strategies with Brent Krempges, Chief Customer Officer at Gainsight, and Carie Buchanan, Chief Experience Officer at Popmenu. Presented by Gainsight. Pink background with circular design.

Watch • 45 min.

Session 4: Growing Pains: How to Scale Without Breaking the Bank

Scaling up sounds great until you’re drowning in customer requests with no extra hands to help. Learn how to grow your customer success operations without…

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All Episodes

Session 1: Digital Success Unplugged Kickoff with Nick Mehta

Session 2: Can You Really Trust Digital Tools to Help Customers Succeed?

Session 3: Self-Service Solutions: Nice to Have or Need to Have?

Session 4: Growing Pains: How to Scale Without Breaking the Bank

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