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Session 3: Self-Service Solutions: Nice to Have or Need to Have?

45 min. Digital Success Unplugged

Explore key factors from understanding customer needs to evaluating your support setup. Get insights to help you make an informed decision about implementing effective self-service strategies for your business.

Today’s customers are 24x7. But being 24/7 isn't feasible for your teams. The good news is that they don't have to be. With the help of digital, self-service solutions, you can drive a more efficient and effective customer journey without more overhead cost.

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Up next in this series

A virtual event presentation slide titled "Digital Success Unplugged" by Gainsight showcases people in circular frames and a speaker, Nick Mehta, on the left in a smaller video window. The background is pink with abstract shapes, setting the stage for an engaging Unplugged Kickoff.
Watch • 23 min.
Session 1: Digital Success Unplugged Kickoff with Nick Mehta
Pink graphic featuring text: "Can you really trust digital tools to help customers succeed?" with headshots and names of four panelists—Courtney Hauser, Andrew Lake, Andrew Sompels, and Jennifer Kelley. Event presented by Gainsight.
Watch • 45 min.
Session 2: Can You Really Trust Digital Tools to Help Customers Succeed?
Presentation slide titled "Growing Pains: How to Scale Without Breaking the Bank." It explores scaling and cost management strategies with Brent Krempges, Chief Customer Officer at Gainsight, and Carie Buchanan, Chief Experience Officer at Popmenu. Presented by Gainsight. Pink background with circular design.
Watch • 45 min.
Session 4: Growing Pains: How to Scale Without Breaking the Bank