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Session 4: Growing Pains: How to Scale Without Breaking the Bank

45 min. Digital Success Unplugged

Scaling up sounds great until you're drowning in customer requests with no extra hands to help. Learn how to grow your customer success operations without losing your sanity—or increasing your headcount.

Today’s customers are 24x7. But being 24/7 isn't feasible for your teams. The good news is that they don't have to be. With the help of digital, self-service solutions, you can drive a more efficient and effective customer journey without more overhead cost.

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Up next in this series

A virtual event presentation slide titled "Digital Success Unplugged" by Gainsight showcases people in circular frames and a speaker, Nick Mehta, on the left in a smaller video window. The background is pink with abstract shapes, setting the stage for an engaging Unplugged Kickoff.
Watch • 23 min.
Session 1: Digital Success Unplugged Kickoff with Nick Mehta
Pink graphic featuring text: "Can you really trust digital tools to help customers succeed?" with headshots and names of four panelists—Courtney Hauser, Andrew Lake, Andrew Sompels, and Jennifer Kelley. Event presented by Gainsight.
Watch • 45 min.
Session 2: Can You Really Trust Digital Tools to Help Customers Succeed?
Event poster for "Self-Service Solutions: Nice to Have or Need to Have?" featuring Pascal Debets, Erica Kuhl, and Dave Derington. Explore the necessity of self-service solutions in today's landscape. Presented by Gainsight, with circular design elements and company logos.
Watch • 45 min.
Session 3: Self-Service Solutions: Nice to Have or Need to Have?