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Session 2: Can You Really Trust Digital Tools to Help Customers Succeed?

45 min. Digital Success Unplugged

You might think combining digital tools with human support sounds like a genius plan. But how do we make sure customers aren’t left stranded when they need help? Hear how on-demand training, in-app guidance, and community forums can actually come to the rescue—without leaving anyone hanging.

Today’s customers are 24x7. But being 24/7 isn't feasible for your teams. The good news is that they don't have to be. With the help of digital, self-service solutions, you can drive a more efficient and effective customer journey without more overhead cost.

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Up next in this series

A virtual event presentation slide titled "Digital Success Unplugged" by Gainsight showcases people in circular frames and a speaker, Nick Mehta, on the left in a smaller video window. The background is pink with abstract shapes, setting the stage for an engaging Unplugged Kickoff.
Watch • 23 min.
Session 1: Digital Success Unplugged Kickoff with Nick Mehta
Event poster for "Self-Service Solutions: Nice to Have or Need to Have?" featuring Pascal Debets, Erica Kuhl, and Dave Derington. Explore the necessity of self-service solutions in today's landscape. Presented by Gainsight, with circular design elements and company logos.
Watch • 45 min.
Session 3: Self-Service Solutions: Nice to Have or Need to Have?
Presentation slide titled "Growing Pains: How to Scale Without Breaking the Bank." It explores scaling and cost management strategies with Brent Krempges, Chief Customer Officer at Gainsight, and Carie Buchanan, Chief Experience Officer at Popmenu. Presented by Gainsight. Pink background with circular design.
Watch • 45 min.
Session 4: Growing Pains: How to Scale Without Breaking the Bank