Talking about AI is no longer enough. Join Jason Hersh, Principal, Autonomous Agents & AI at Gainsight, and CS leaders taking the next step to deploy agents and drive business impact along the way. Expect honest lessons, early wins, and practical insights from leaders who are leaning into the agent era. Featuring leaders from LSEG, Okta and Peerbound.
The Agent Impact — How CS Leaders Are Scaling Smarter
Featuring
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Jason Hersh, Host
Principal, Autonomous Agents & Al, Gainsight
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Dan Malavich, Guest
VP Global Renewals, Okta
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Sunny Manivannan, Guest
Founder & CEO, Peerbound
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Lucas da Silveira, Guest
Director of CS Strategy & Experience, London Stock Exchange Group
Forget the future. AI Agents are here, and they’re already rewriting the playbook for Customer Success. The best teams aren’t experimenting; they’re executing, using agents to scale impact, surface expansion signals, and prove automation can drive growth and connection. Get a behind-the-scenes look at how…
