We’re excited to announce a major milestone for Gainsight: the opening of our new European Union (EU) AI datacenter in Germany! This development reinforces our commitment to supporting European businesses with world-class AI solutions, such as Gainsight Atlas and Staircase AI, designed to drive customer retention and growth at scale.
For companies across EMEA, the launch of this regional AI datacenter means faster performance, stronger data residency, and enterprise-grade security—all while meeting the stringent compliance requirements of GDPR and other regional standards. As AI adoption accelerates, European organizations can now confidently deploy our AI-powered customer intelligence solutions to transform their Customer Success Operations.
This new AI-focused facility builds on our European infrastructure first established in 2019, when we launched our initial EU datacenter to support Gainsight CS.
Addressing Data Privacy Concerns in Europe
Data privacy and compliance are often top concerns for European organizations exploring AI solutions. At Gainsight, we understand the importance of safeguarding customer data and ensuring ethical AI practices, which is why we’ve invested heavily in certifications and infrastructure that reflect these priorities.
Staircase AI by Gainsight, one of our Atlas AI agents, recently achieved ISO/IEC 42001 certification—the global standard for AI Management Systems. This certification demonstrates our commitment to ethical AI governance, risk management, and transparency in line with international standards. In addition, the new EU datacenter in Germany ensures local data residency, helping businesses comply with GDPR while leveraging AI to deliver meaningful customer insights.
By combining robust privacy safeguards with intelligent technology, Gainsight empowers European companies to adopt AI-driven solutions without compromising on security or compliance.
Building the Business Case for AI in Customer Success
Convincing stakeholders to invest in AI for Customer Success requires a clear and compelling business case. Here are some strategies to gain support:
- Address Data Privacy and Security Concerns: Emphasize Gainsight’s commitment to secure, ethical AI practices. With ISO/IEC 42001 certification, PII anonymization capabilities, and GDPR-compliant infrastructure, Gainsight provides the assurance stakeholders need to trust AI adoption.
- Showcase Tangible ROI: Highlight the measurable outcomes AI can deliver, such as reducing churn, identifying expansion opportunities, and improving forecast accuracy. Gainsight Atlas helps scale your Customer Success efforts while delivering actionable insights that directly impact revenue growth.
- Simplify Adoption with Role-Specific AI Agents: Unlike generic AI models, Gainsight’s Atlas agents are purpose-built for Customer Success, enabling teams to automate repetitive tasks, focus on high-value activities, and deliver personalized customer engagement at scale.
By demonstrating how AI streamlines operations, reduces risk, and drives growth, CS leaders can secure the buy-in and budget they need to unlock its full potential.
Operationalizing AI and Measuring Impact
Once you’ve adopted AI, the next step is operationalizing it effectively and measuring its success. Gainsight’s Staircase AI simplifies this process by turning customer interactions into actionable insights. By analyzing touchpoints like emails, meetings, and product usage, Staircase AI detects early signs of churn, identifies account health trends, and prioritizes outreach efforts for your team.
Here are some measurable benefits of implementing AI:
- Churn Prevention: Identify at-risk accounts earlier and take proactive action to retain customers.
- Revenue Expansion: Uncover cross-sell and upsell opportunities hidden in customer behavior data.
- Forecast Accuracy: Use AI-driven insights to create more precise renewal forecasts, improving planning and execution.
With Gainsight’s solutions, CS teams can confidently operationalize AI, ensuring it becomes a scalable growth driver that delivers measurable results across key metrics.
If data privacy, ROI, or operational challenges are holding back your AI initiatives, Gainsight’s tools are built to overcome these obstacles and empower teams to succeed.
Looking to turn AI from a concept into a game-changing growth driver? Join our upcoming webinar, Turn Data Into Action: How CS Teams Can Leverage AI to Drive Growth.
In this live session, we’ll tackle key challenges, including:
- Overcoming data privacy concerns within Europe
- Building a business case for AI that satisfies stakeholders and secures budget approval
- Operationalizing AI for measurable impact across churn prevention, revenue growth, and forecast accuracy
Whether you’re exploring AI or already implementing it, you’ll gain actionable strategies from industry experts to maximize the value of AI for your Customer Success team.
Reserve Your Spot Today!
Don’t miss this opportunity to learn how Gainsight can help you unlock the full potential of AI for Customer Success. Secure your spot for the webinar and start transforming how you manage retention, growth, and customer relationships!
Register today for our upcoming webinar, Turn Data Into Action: How CS Teams Can Leverage AI to Drive Growth.
