At Gainsight, we recognize the power of customer communities in fostering engagement, collaboration, and long-term success. As technology continues to connect people worldwide, it’s crucial that these digital spaces are inclusive for all users. That’s why Gainsight is doubling down on accessibility enhancements within our Customer Communities platform, aligning with the European Accessibility Act (EAA) to ensure a seamless and equitable experience for every user.
Overview of the European Accessibility Act (EAA)
The European Accessibility Act (EAA) represents a pivotal step toward making digital products and services accessible to everyone, including people with disabilities. By establishing clear guidelines, the EAA drives inclusivity across industries, ensuring no one is left behind in the digital age.
For community managers, the EAA underscores the importance of creating spaces that are open and inclusive for all members. Gainsight’s alignment with the EAA’s objectives reflects our dedication to these principles. By proactively addressing accessibility requirements, we’re not only meeting current legal standards but also future-proofing our Customer Communities platform as expectations for digital inclusivity continue to evolve.
Gainsight’s Accessibility Goals and Lighthouse Integration
At Gainsight, we’re committed to achieving measurable progress in accessibility across our Customer Communities platform. To guide this effort, we’ve integrated Lighthouse, an open-source tool that provides automated checks and detailed insights on web accessibility. Lighthouse allows us to assess our platform’s performance and pinpoint areas that need improvement.
Through this initiative, we’ve set clear targets and timelines for accessibility enhancements. Currently, our average Lighthouse accessibility scores range from 60 to 85. By leveraging actionable data and making key improvements, we aim to raise these scores to 95 across most pages by the end of 2025.
Additionally, we’ve automated accessibility checks to prevent regressions as we continue refining our platform. This proactive approach ensures that Gainsight Customer Communities remain in compliance with evolving standards while delivering a consistently accessible experience for all users.
Learn more in our Accessibility Statement for Gainsight Customer Communities
Key Accessibility Enhancements
To make Gainsight’s Customer Communities platform more accessible, we’re implementing a range of updates. These enhancements aim to improve navigation, readability, and functionality for users with diverse needs.
These updates mark significant progress in creating a user-friendly and inclusive environment, empowering every community member to participate fully.
Broader Implications of Accessibility in Customer Communities
The importance of accessibility goes beyond legal compliance; it’s a key factor in building trust, loyalty, and engagement within customer communities. For community managers and practitioners, prioritizing accessibility means fostering spaces where everyone feels welcome and supported. By removing barriers, organizations can amplify voices that may have otherwise gone unheard, creating a richer and more diverse community experience.
Gainsight’s ongoing accessibility updates serve as a model for adapting to the changing expectations of inclusivity in digital platforms. As users become increasingly aware of accessibility standards, platforms that prioritize inclusivity will stand out as leaders in their industry. Gainsight’s alignment with the EAA not only benefits individual users but also contributes to the broader mission of creating technology that works for everyone.
Gainsight’s Ongoing Commitment to Accessibility
Gainsight’s focus on accessibility is not a one-time initiative—it’s a long-term commitment to building inclusive customer communities. By aligning with the European Accessibility Act and leveraging tools like Lighthouse, we’re taking meaningful action to improve the user experience for all.
As community managers and practitioners, you play a vital role in ensuring your platforms are spaces where every member feels empowered to engage. Together, we can make strides in creating environments that reflect the values of inclusivity and accessibility. Gainsight is proud to lead this charge, and we look forward to continuing our journey toward a more accessible future for customer communities everywhere.
Get Started With Gainsight!
Ready to learn more about the community platform that customers love? Check out Gainsight Customer Communities.
