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Each month, Gainsight is hosting a product leader in this new series “Path to Becoming a CPO.” We will share the lessons here but also…

Mike Rivisto and Jessica Countess, ServiceChannel Recently, our Chief Customer Officer, Ashvin Vaidyanathan, met with Mike Rivisto, Senior Vice President, Customer Success, and Services at…

Gainsight is fortunate to help bolster the performance of many EdTech companies. When tasked with finding even more ways for Gainsight to serve companies better…

The onboarding process is a critical predictor of a customer’s success and an essential element for avoiding churn. So imagine, if you will, a product-onboarding…

1. Tell us a bit about yourself and what your role is at Gainsight. If I had a subtitle, it would read, “Optimizes processes for…

Martin Casado, former entrepreneur and current General Partner at Venture Capital firm Andreessen Horowitz, posted a thoughtful tweetstorm a few weeks ago. Through the series…

I’ll admit it. I’m kind of obsessed. In my brain, I’m always thinking about our clients. How are they doing? Are we delivering on our…

Welcome to our Change the Game in 5 minutes Series. In these conversations, we talk with customer success leaders who are role models for others…

2020 has been a time machine for all aspects of life. We’ve been catapulted forward in terms of e-commerce activity, food delivery, telemedicine, online education,…

I often get asked by Customer Success executives how to discuss retention metrics with their Board of Directors. The focus on retention metrics has been…

More than 23,000 registered. And more than 15,000 saw it live! Now YOU can watch 40+ sessions from the Customer Success and Product Management event…

Change is hard. When it comes to making a change in your product or launching a new version entirely, you might spend months analyzing and…

Visual Executive Summary from Pulse CxO Summit 2020 The ocean breeze. Whale watching. A morning walk to the lighthouse. I consider myself lucky to be…

via GIPHY Procrastination. We can all empathize with the concept. Sometimes it means putting off the project fixing a broken light at home for another…

This post was co-authored by Ashvin Vaidyanathan and Josh Weber. Tell me if you’ve heard this one before: Customer spends months explaining their goals and…

In this recording of a LinkedIn Live AMA, Cisco Chief Customer Experience Officer, Maria Martinez, and Gainsight CEO, Nick Mehta, discuss strategies to make sure…

Discover how Gainsight PX provides a product engagement and analytics tool with faster time-to-value, more extensive user analytics, and superior in-app engagement when compared to…

Originally published on inSided.com on July 29, 2020. “Do you have any advice for Community Managers that run into negative sentiment or negative feedback?” –…

Sometimes an outsider can observe something so obvious that you just can’t identify yourself. I’ve written about how the approach of the CEO needs to…

A few weeks ago, New York City, Indianapolis, and Oakland updated their plans for reopening public schools in the fall, but soon after, NYC announced…

Companies have continued to brace for the worst during these difficult times. At Gainsight and other SaaS companies, with the challenge of new sales, the…

The Key to Customer Success Was Transformational Leadership Just over a year ago, Commvault made the bold decision to alter its leadership approach significantly. They…

Gainsight has partnered with many companies over the years, and each one brings something unique to the relationship. One such company that we continue to…

For many of us, we are now well past five months in various states of quarantine. Relationships are such a crucial part of sales, and…

In EdTech, where communication is critical, how do you make sure the right message reaches the right students, teachers, administrators, and other educational players? Amidst…

Today, I had the pleasure of listening to a recent client event hosted by one of my favorite athletes, Joe Theismann. Now, I am a…

The COVID-19 pandemic is fundamentally changing the delivery of education and training in the United States. Acceleration to the cloud is critical for most businesses,…

This post was co-authored by Jake Tauscher. Churn (the amount of revenue lost from a company’s existing customer base each year) is a metric that…

I originally came out as “not straight” in early high school, but the time I spent in heterosexual romantic relationships seemed to nullify my Queer…

As providers of HealthIT and Digital Health services, your solutions provide workflows, data, and deep analytics to enable patients and clients to answer  questions such…

After the incredible success of Pulse Everywhere, the virtual version of Gainsight’s annual Pulse conference, we were inundated with inquiries from companies across the industry.…

“Reopening.” That word brings up so many feelings for people right now: excitement, hope, fear, doubt. Are we bouncing back in a “V shape?” Or…

Hello! My career in events started back in 2008 as a sales associate supporting sponsorship fulfillment. I fell in love with the nitty-gritty details of…

Welcome to our Change the Game in 5 mins Series. If you’re in the healthcare industry, you may be particularly interested in my conversation today…

Welcome to our Change the Game in 5 minutes Series. Today, I’m delighted to introduce you to Will Rahim, Senior Vice President, Global Customer Success…

Welcome to our Change the Game in 5 minutes Series. Today I’m speaking with Janine Sneed, IBM’s Chief Digital Officer, Vice President of Customer Success…