via GIPHY Procrastination. We can all empathize with the concept. Sometimes it means putting off the project fixing a broken light at home for another week. Or sometimes, it is staring at a challenging email and promising yourself that you’ll get to the response later. For legacy enterprise software companies, this game of “kick the
This post was co-authored by Ashvin Vaidyanathan and Josh Weber. Tell me if you’ve heard this one before: Customer spends months explaining their goals and desired outcomes to a sales rep Sales rep closes the deal Ring the gong! CSM and/or Services team kickoff the onboarding call with “so tell me what outcomes you’re hoping
In this recording of a LinkedIn Live AMA, Cisco Chief Customer Experience Officer, Maria Martinez, and Gainsight CEO, Nick Mehta, discuss strategies to make sure your company beats the odds. As companies shift from being reactive to proactive, customer success has never been more important. Hear Maria and Nick discuss the most core elements of
Discover how Gainsight PX provides a product engagement and analytics tool with faster time-to-value, more extensive user analytics, and superior in-app engagement when compared to Pendo.
Originally published on inSided.com on July 29, 2020. “Do you have any advice for Community Managers that run into negative sentiment or negative feedback?” – everyone It’s an age-old question in the community world, really. Time and time again we get asked this, or hear worries from companies looking into an Online Community Platform. Companies often don’t
Sometimes an outsider can observe something so obvious that you just can’t identify yourself. I’ve written about how the approach of the CEO needs to change, especially during this tumultuous year. CEOs need to think about all of their stakeholders as people and thereby adopt a Human-first approach. And 2020 is making that vision a
A few weeks ago, New York City, Indianapolis, and Oakland updated their plans for reopening public schools in the fall, but soon after, NYC announced reopening at most three days a week. At the same time, higher education is laying out plans on how they will reopen, while Los Angeles and San Diego decided schools
Companies have continued to brace for the worst during these difficult times. At Gainsight and other SaaS companies, with the challenge of new sales, the emphasis has been on showing value and growing with your existing book of business. We all know that customer success is imperative in that regard, but this becomes even more
The Key to Customer Success Was Transformational Leadership Just over a year ago, Commvault made the bold decision to alter its leadership approach significantly. They were dedicated to transforming their business with a new management team. But they didn’t stop with top-down change. They pushed for a revolution—organization-wide. There were new products, the first company
Gainsight has partnered with many companies over the years, and each one brings something unique to the relationship. One such company that we continue to be impressed with is Valuize. Not only do they recognize that technology is the key to the customer success domain, they continue to lead with a scientific mindset. Earlier this