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What If You Knew What Your Customers Weren’t Telling You?

Get real-time customer intelligence to strengthen relationships and drive revenue.

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Why Traditional Customer Health Metrics Are Failing You

73% of B2B revenue comes from existing customers. Yet, traditional methods—like NPS and product usage—are lagging indicators. AI surfaces insights hidden in conversations, support tickets, and CRM data, giving revenue leaders the power to act before it’s too late.

Stop Reacting. Start Predicting.

AI Does the Heavy Lifting for Your CS Teams

AI doesn’t just collect data—it analyzes it in context, pulling signals from conversations, support tickets, and CRM updates to detect patterns in customer behavior. This means your team gets actionable insights instantly, whether it’s identifying potential risks or uncovering opportunities for growth. With AI, your team can move beyond reactive problem-solving and focus on building stronger, more proactive customer relationships.

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Here’s how AI powers smarter customer success

Identify churn before it happens

AI flags subtle warning signs—sentiment shifts, engagement drops, and key personnel changes—so you can intervene before renewal risk escalates.

Uncover revenue hidden in conversations

Customer emails and support tickets often contain upsell and cross-sell signals. AI detects these moments so your team can seize opportunities faster.

Automate data capture & drive action

Say goodbye to manual logging. AI analyzes all customer interactions, freeing up your team to focus on strategy, not spreadsheets.

Smarter Signals, Stronger Relationships

AI that works for you—no manual effort required.

  • Instant Insights, Zero Admin Work
    Gainsight AI connects directly to your systems—no tedious setup or manual data entry needed.

  • Predictive, Not Reactive
    AI detects risks and opportunities in real-time, so you can take action proactively instead of waiting for renewal cycles.

  • Seamless Gainsight CS Integration
    Insights flow directly into workflows, playbooks, and dashboards—turning data into action without disrupting your team’s workflow.

Interested in the impact of AI applications?

Companies using AI are seeing scaling their teams’ results.

The Gainsight AI Difference

Gainsight customers are leveraging AI to supercharge Customer Success—and the results speak for themselves.

25% CSM Time Savings

AI-driven automation eliminates the need for manual data entry, freeing up Customer Success teams to focus on strategic relationships.

95% Renewal Forecast Accuracy

AI-powered risk assessment improves forecasting, giving leaders confidence in their retention strategies.

2x More Executive Conversations

AI uncovers key moments in customer relationships, helping CS teams engage with the right stakeholders at the right time.

See AI-Powered Customer Success in Action

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Proven AI strategies driving revenue growth

How leading companies use AI to improve retention & expansion

Your AI playbook

Your go-to hub for AI in customer success

Smiling woman with curly hair wears a sleeveless olive top and necklace, standing in front of a light blue background featuring "EBOOK" and an open book icon—highlighting insights for Chief Revenue Officers from the New Growth Playbook.
Ebook / Guide
The New Growth Playbook for Chief Revenue Officers

Revenue leaders are facing a strategic inflection point. Customer acquisition alone can’t sustain growth, and CROs are rethinking the role Customer Success plays in protecting,…

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On-Demand Webinar
Leading with AI: How Top Executives Leverage AI to Run a Business

Embrace AI as a core tool in your executive arsenal. Join Gainsight’s CEO, Nick Mehta and President and COO, Chuck Ganapathi for an insightful webinar exploring…

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Preparing Your CS Team for AI: A Guide to Essential Skills and Training

Adopting new solutions involves more than sitting through a few training modules—and this is particularly true for Customer Success (CS). In fact, much of the…

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