This blog post is based on questions and answers showcased in our webinar, How to Budget for Customer Success: 2019. Listen to the full recording here. Every year, we gather members from our C-Suite to answer your questions on budgeting for Customer Success. Budgeting is a highly collaborative process; although each department has their own
Another Dreamforce has come and gone. Have you caught your breath yet? Are your ears still ringing from that Metallica show? When it comes to the world’s biggest, wildest, busiest SaaS conference, it can sometimes seem like the longest-lasting takeaways are the tote bags full of swag; there’s just so much going on, so many people
Let’s all just agree: the 1990s were awesome. Tamagotchis, Birkenstocks, Vanilla Ice—what more could you ask for? And even though Birkenstocks and fanny packs are (incredibly) back in fashion, some things are probably better left in our memories. (Bowl cuts, anyone?) Let’s take 90s tech, for example: dial-up modem tones and brightly colored iMacs may
LinkedIn Talent Solutions just released its latest report on emerging jobs in Australia. If you’ve been keeping an eye on trends in employment (not just in the Asia-Pacific region, but globally) you won’t be surprised to see CSM at number one on the list. Customer Success Manager has been among the fastest growing careers on the
There may only be a few months left in 2018, but it’s not too late to attend a career-boosting event! If you live in Europe, you’ve got a great selection of conferences to choose from. Attending an industry event is a great way to expand your mind and your network simultaneously. You get a crash
If I found Aladdin’s magic lamp, the first thing I’d wish for (after an infinite number of extra wishes, of course) would be an extra “untimed” month between the end of the year and the beginning of the next so we could have some focused time to plan as a company. Sadly, there’s no such
December 23, 1975: a date which will live in apathy. That’s the day President Gerald Ford signed the Metric Conversion Act to make the metric system “the preferred system of weights and measures for United States.” So why don’t we use kilograms and meters like the rest of the world? Because change management is hard! And
Looking for a Customer Success Solution? Skip the Demos. You probably think I’m joking, right? I’m not. Generally speaking, watching product demos is one of the worst ways to judge the quality of a company and its product. In the world of Customer Success especially, it can be very misleading. Full disclosure up front for those
Budget season is upon us. Time to roll up your sleeves, get out the spreadsheets, and brace yourself for a lot of negotiation. There’s no steadfast, one-size-fits-all way to budget for your company or department. Because of this, it’s common that you’ve made some budget decisions that you came to regret. Mistakes are good—they’re one
Data Science is more than a buzzword, it’s a profitable practice that needs to be a part of every company’s retention strategy. So much data is collected nowadays and if you aren’t analyzing and operationalizing it, you’re missing out on a goldmine. I’ve worked with hundreds of companies and you’d be surprised just how clear