Press Releases

Here at Gainsight, we’re all about delivering Success for All. Check out all the newsworthy ways we’re doing that for our company and our customers below.

May 16, 2019

Gainsight Recognized by Inc. Magazine as One of the Best Workplaces in 2019

[Redwood City, CA – May 16, 2019] —  Gainsight, the customer success company, has been named one of Inc. magazine’s Best Workplaces for 2019. It is Gainsight’s fifth-ranking by Inc. Magazine, previous recognitions include Best Workplaces in 2015 and 2017, the Seventh Top Software Company, Fifth Top San Francisco company, and one of the Top 20 California Companies. “We’re thrilled to be recognized as a Best Workplace by Inc. Magazine. It’s an incredible honor to be named among other great businesses who are creating positive working environments for their employees,” said Nick Mehta, Chief Executive Officer at Gainsight. “Amazing things happen when you create a respectful, inspiring and fun workplace and hire the absolute best talent in the industry. This recognition is a testament to the committed individuals at Gainsight who embody our human-first culture every day. Without them, we wouldn’t be where or who we are.” Hitting newsstands today in the June 2019 issue, and as part of a prominent feature, the list is the result of a wide-ranging and comprehensive measurement of private American companies that have created exceptional workplaces through vibrant cultures, deep employee engagement, and stellar benefits. Collecting data on nearly 2,000 submissions, Inc. singled out […]

May 7, 2019

New Study Powered by LinkedIn Data Reveals Customer Success Growing 736% – Among Top 10 Fastest Growing Professions

Gainsight’s Inaugural State of Customer Success Profession Report Now Available [Redwood City, CA – May 7, 2019] — Today, Gainsight®, the customer success company, released The State of Customer Success Profession 2019 report, which presents data by LinkedIn, the world’s largest professional network. The report details the growth of the customer success category, signaled by the rise of the Customer Success Manager (CSM) role, one of the top 10 fastest growing careers. According to LinkedIn data within the report, the role of CSM has seen a 736 percent increase since 2015, especially amongst the Software and IT industry, showcasing how pivotal the position is for subscription-based business growth. “The rapid advancement of SaaS and cloud technology has opened up doors that we couldn’t have fathomed even five years ago, like the customer success manager role, which has quickly become one of the most sought after positions,” said Nick Mehta, Gainsight CEO. “Customer success is gaining traction in almost every industrialized economy on the planet, and as more companies adopt recurring revenue business models, the need for CSMs has become paramount in every major market on the globe. Validated by LinkedIn’s data, the CSM role continues to prove itself as an important […]

April 19, 2019

Gainsight Recognized as 2019 Bay Area Best Places to Work

Gainsight Ranks among Other Top Tech Companies, Workday, Zuora, Pagerduty [Redwood City, CA – April 19, 2019]  – Gainsight, the customer success company, has been recognized as a winner of the 2019 Bay Area Best Places To Work, an awards program presented by the San Francisco Business Times and the Silicon Valley Business Journal. Companies were recognized for creating exceptional workplaces that are highly valued by their employees. Gainsight ranked among other top tech companies in the Bay Area, including, Workday, Splunk, Zuora, Pagerduty, and more. Companies were evaluated and ranked across five categories according to the number of Bay Area employees. The ranking found companies in the region whose employees rated them as the highest on values, such as fun, collaborative culture, solid compensation and benefits offerings, and other amenities as well as management practices. The rankings were unveiled on April 18, 2019, at the awards program dinner. “It’s an incredible honor for Gainsight to be named among other great businesses and workplaces that drive positive working environment in the Bay Area,” said Nick Mehta, Chief Executive Officer at Gainsight. “Our human-first approach to company building is deeply important to us and it’s exciting to see our purpose resonating […]

March 19, 2019

Gainsight® Announces Seventh Annual Industry Conference, Pulse 2019 – The Biggest Event for Customer Success and Product Management

More Than 6,000 Customer-Focused Professionals Coming Together to Learn How to Drive Better Outcomes and Product Experiences [Redwood City, CA – March 19, 2019] — Gainsight®, the leading provider of customer growth solutions, announced its seventh-annual conference, Pulse 2019, which is expecting more than 6,000 customer and product-focused professionals to convene at the Moscone Center in San Francisco, California from May 21-24. The conference will offer the world’s biggest forum for growth-oriented customer success and product leaders to discuss and discover new strategies to increase customer lifetime value and work across the organization to deliver superior experiences. Pulse will feature educational sessions on industry best practices, exciting special events and compelling keynotes from leading companies like Google, Slack, Salesforce, LinkedIn, Zuora, and more. “For the past six years, Pulse has become the destination event for customer success, but you can’t have successful customers without incredible customer-focused products,” said Anthony Kennada, Chief Marketing Officer at Gainsight. “At the helm of that charter are product professionals, who are creating innovative solutions to solve complex problems on behalf of customers. We are thrilled to welcome the product community to Pulse, who together with customer success teams are co-authoring the future of customer-centric business for […]

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In The News

Gainsight is changing the way businesses approach their customers, and people are taking notice. Check out our featured appearances below.

2019 Conferences You Don’t Want To Miss

 If you’re looking to improve your organization’s customer service, look no further than Pulse 19.  

3 March, 2019

Growth Equals Opportunity

Gainsight promotes social responsibility and community involvement through the Gainsight Gives program. The company participated in a number of philanthropic initiatives, but two examples were particularly unique.  Click to read more.     

7 February, 2019
6 February, 2019


We’re both proud and humbled by the recognition Gainsight has received over the years. Check out our accolades below.

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