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March 19, 2019
Gainsight® Announces Seventh Annual Industry Conference, Pulse 2019 – The Biggest Event for Customer Success and Product Management
More Than 6,000 Customer-Focused Professionals Coming Together to Learn How to Drive Better Outcomes and Product Experiences [Redwood City, CA – March 19, 2019] — Gainsight®, the leading provider of customer growth solutions, announced its seventh-annual conference, Pulse 2019, which is expecting more than 6,000 customer and product-focused professionals to convene at the Moscone Center in San Francisco, California from May 21-24. The conference will offer the world’s biggest forum for growth-oriented customer success and product leaders to discuss and discover new strategies to increase customer lifetime value and work across the organization to deliver superior experiences. Pulse will feature educational sessions on industry best practices, exciting special events and compelling keynotes from leading companies like Google, Slack, Salesforce, LinkedIn, Zuora, and more. “For the past six years, Pulse has become the destination event for customer success, but you can’t have successful customers without incredible customer-focused products,” said Anthony Kennada, Chief Marketing Officer at Gainsight. “At the helm of that charter are product professionals, who are creating innovative solutions to solve complex problems on behalf of customers. We are thrilled to welcome the product community to Pulse, who together with customer success teams are co-authoring the future of customer-centric business for […]
February 19, 2019
Gainsight® Appoints New Chief Customer Officer; Adds Seasoned Enterprise Executive to Board of Directors
Sue Barsamian, Former Chief Sales and Marketing Officer for Hewlett Packard Enterprise Software Joins Gainsight’s Board of Directors [Redwood City, CA – February 19, 2019] – Gainsight®, the leading provider of customer growth solutions, today announced the appointment of Vice President of Customer Success, Ashvin Vaidyanathan, to Chief Customer Officer. In addition, Gainsight added Sue Barsamian, former Chief Sales and Marketing Officer of Hewlett Packard Enterprise Software, to its Board of Directors. Taking the Reins to Lead the Customer Success Movement Ashvin Vaidyanathan was announced as the successor to Allison Pickens, Gainsight’s former Chief Customer Officer, who was appointed to Chief Operating Officer in September of last year. Vaidyanathan has led the high-touch strategic accounts team and was responsible for driving key business metrics, including renewal, up-sells, product adoption, advocacy, NPS, and more. “I couldn’t be more proud to promote Ashvin, recognizing the invaluable work he’s done for Gainsight and the countless organizations he’s influenced in the customer success industry,” said Allison Pickens, Chief Operating Officer at Gainsight. “Over the years, Ashvin has demonstrated a tremendous commitment to our values, assuring success for our investors, customers, and teammates. He’s driven strong financial results, built strong relationships with customers, and garnered […]
February 4, 2019
Gainsight® Launches Gainsight PX, a Complete Product Experience Platform to Drive Subscription Growth
B2B Product Teams Can Leverage Deep Product Insights and Personalize In-App Engagements to Build Products Customers Love to Use [Redwood City, CA – February 4, 2019] — Today, Gainsight®, the leading provider of customer growth solutions, announced the launch of Gainsight PX, an easy, powerful, and complete Product Experience Platform. Built on the foundation of the company’s recent acquisition of Aptrinsic, Gainsight PX addresses the common challenges product leaders face by helping them make data-driven decisions, engage users directly within the product, and demonstrate the business impact of their investments. The Role of Product in the Subscription Era In the subscription economy where customers have more choice than ever before, digital products must consistently deliver value in order to retain customers. As a result, product teams play an elevated role in delivering exceptional product experiences, and ultimately, business outcomes. “One of the main reasons we acquired Aptrinsic in 2018 was because we realized true customer success starts with a delightful product,” said Nick Mehta, Chief Executive Officer at Gainsight. “As a former product manager, I understand the struggles people in product management role face, and I’m proud that the introduction of Gainsight PX offers the first and only platform to help […]
January 9, 2019
Gainsight-Commissioned Study Surveyed 160 Respondents at U.S. Enterprises About Their Customer Success Initiatives and Investments [Redwood City, CA – January 9, 2019] — As companies shift to digital services, customer success (CS) is emerging as a critical business function for driving customer retention and growth. A new study conducted by Forrester Consulting on behalf of Gainsight®, the customer success company, found that nearly 70 percent of companies with CS programs increased customer retention, while 91 percent of companies without customer success programs believe their customers suffer through issues that could be prevented or reduced through CS. “The success of businesses providing digital services is inextricably linked to the success of their customers—that clearly puts customers in the driver seat,” said Nick Mehta, CEO of Gainsight. “That means companies need to proactively ensure customers are getting the experience and value they expect, while identifying issues and at-risk customers before the customer even knows there’s a problem. This requires a new mindset, new processes and the right technology to support it across the entire organization.” According to the study, companies that already have customer success programs expect to further invest in the following areas of their programs: Staffing: Nearly 80 percent of companies […]
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