Press Releases

Here at Gainsight, we’re all about delivering Success for All. Check out all the newsworthy ways we’re doing that for our company and our customers below.

May 14, 2020

Gainsight Announces First Complete Customer Success Ecosystem, Gainsight Sightline

[San Francisco, CA – May 14, 2020] – Gainsight, the Customer Success company, today announced the first complete customer success ecosystem—Gainsight Sightline, the only community-enhanced customer success technology exchange in the market. The new ecosystem supercharges the path to value across customer success technologies via Sightline Vault, a one-stop-shop for Gainsight best practices, templates, playbooks, and more, fueled by contributions from Gainsight’s customer community, and Sightline Integrations, a robust and growing collection of high-impact integrations and technology configurations, created in collaboration with over 50 partners. Delivering value to customers is more important than ever in the current economic environment. Today, the risk of customer churn is heightened, and organizations are forced to deliver results with fewer resources. Gainsight Sightline is well-timed to give customer success teams a win by decreasing the time to value from their technologies. Customers using Sightline partners will be able to make data, tasks, or workflows across the customer success tech stack easier to connect—simplifying the team’s day-to-day and facilitating more relevant engagement, faster. Sightline Vault taps into Gainsight’s customer community—the world’s largest group of customer success professionals. Customers will benefit from an open-source library of solutions that invites innovative peers, including 34% of Cloud 100 […]

May 13, 2020

Gainsight Unveils The Gainsight Horizon Experience—A Simple, Intuitive and Beautiful Product Experience

At Pulse Everywhere, Gainsight Announced A Transformational User Experience, and the only community-enhanced; customer success technology exchange. [San Francisco, CA – May 13, 2020] — Gainsight, the Customer Success company, announced today at their virtual Pulse conference, a complete transformation of the product experience across all current and future products —The Gainsight Horizon Experience. The simple, intuitive, and beautiful design system provides an efficiency boost and faster time-to-value making the powerful Gainsight platform even more critical for preventing churn and protecting your business right now. The Experience You Want With The Power You Need The Gainsight Horizon Experience is the company’s innovative design system built on the Gainsight NXT platform, allowing customers to integrate with the CRM of their choice for faster value, a stunning UI, and maximum flexibility. The Gainsight Horizon Experience delivers on three pillars to deliver a first of its kind experience to customer success and product professionals. SIMPLE – Work more efficiently than ever. The Horizon Experience simplifies your day-to-day tasks, making the most important signals even clearer, conforming to common use cases, and giving step-by-step guidance through the most sophisticated workflows. INTUITIVE – Realize value quickly. Gainsight’s Horizon Experience leverages common patterns from consumer technologies […]

April 28, 2020

Gainsight’s CEO, Nick Mehta, and Former COO, Allison Pickens, Publish New Book on The Customer Success Economy

[San Francisco, CA – April 28, 2020] — Today, Gainsight’s CEO, Nick Mehta, and former COO, Allison Pickens, announced the launch of their new book, The Customer Success Economy: Why Every Aspect Of Your Business Model Needs A Paradigm Shift (Wiley). This book is for leaders who want to gain a competitive advantage in the most relevant and important arena today—customer retention. The Customer Success Economy offers examples and practical advice on how companies can transform functions, leadership roles, responsibilities, and strategies so that the whole company can work together in total service to the customer. The book is available for pre-order or via Kindle today.  In 2016, Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue educated businesses on the necessity of customer success as a strategy and an organizational function. Four years later, customer success has evolved into a philosophy and practice that is infused into every part of a company. In the new book, Mehta and Pickens cover how customer success is practiced throughout an entire organization across various industries. In today’s economy, deploying traditional competitive strategies, from pricing to technical innovation, is not enough for a business to succeed. If companies want to […]

February 26, 2020

Gainsight Highlights Year Of Record Growth; Ends Fiscal Year with Record-Breaking Quarter for Gainsight PX

The Company’s Product Experience Platform, Gainsight PX, Achieved 361% YoY Growth  [San Francisco – February 26, 2020] — Gainsight™, the Customer Success company, today announced it delivered another year of record growth fueled by its breakthrough technology that further cements its leadership in the Customer Success category. “We see more companies double down on customer-driven growth channels, such as product adoption, renewals, and expansion, as these are critical for recurring revenue growth,” said Gainsight CEO, Nick Mehta. “Our growth is attributed to the unstoppable force of subscription-based business models and the required focus on customers. I’m excited for the next phase of our game-changing community and Gainsight’s growth as businesses adopt  Customer Success as a company-wide priority” Gainsight Continued to Attract Marquee New Logos and Increased Investment from the Enterprise Market  In 2019, Gainsight attracted hundreds of new customers including:  Public companies: Guidewire, CommVault, one of the world’s largest business networking sites, one of the world’s most adopted marketing clouds Forbes Cloud 100 companies: Collibra, nCino, Dataiku, and Guild Education  Security companies: Infoblox and Rapid 7  Healthcare Companies: PointClickCare Private equity-backed firms: Ellucian, Unit4, JDA, and Rocket Software Gainsight also serves nearly 40% of public companies on the Bessemer Venture […]

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In The News

Gainsight is changing the way businesses approach their customers, and people are taking notice. Check out our featured appearances below.

The 35 Best Small and Medium Workplaces in the Bay Area

Gainsight was recognized as one of the Best Workplaces in the Bay Area by Fortune Magazine and Great Place to Work®  

22 January, 2020
10 January, 2020
10 January, 2020


We’re both proud and humbled by the recognition Gainsight has received over the years. Check out our accolades below.

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