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January 10, 2022
Creates Only Solution to Leverage Community-led and Product-led Growth to Drive Net Revenue Retention at Scale San Francisco, Calif, — January 10, 2022 — Gainsight, the Customer Success company, announced today that it has signed a definitive agreement to acquire inSided, a privately held company based in Amsterdam, Netherlands. InSided is a leading Customer Success Community platform uniquely designed to leverage the power of communities to drive product engagement and adoption, increase retention, and build lasting customer relationships. The platform is used by hundreds of companies including Gainsight, Gong.io, ProductBoard, Hopin, Sprout Social and Zapier. The addition of inSided to Gainsight’s existing portfolio of products creates a market-leading solution that can connect a company’s digital products, customer-facing teams and client communities together across the entire customer journey. “Every technology company wants to increase Net Revenue Retention (NRR) – the number one driver of shareholder and enterprise value,” said Nick Mehta, CEO of Gainsight. “But achieving this in a scalable manner is the number one challenge executives face. In our research with clients, the top strategy they were using to scale was to leverage communities to bring users directly into the Customer Success process and to connect customers with their peers. We […]
November 30, 2021
Gainsight Achieves 146% Bookings Plan, Wins Proddy Award for Product Targeted at $34B Digital Adoption Market
Company Experienced Strong Growth Across All Product Lines SAN FRANCISCO, Calif. — November 30, 2021 — Gainsight, the Customer Success company, today announced highlights from a record-breaking third quarter that ended in October 2021. The company’s third quarter financial results continued to build on its momentum from a record-breaking second quarter, resulting in 146% attainment against the third quarter bookings plan. Gainsight also won a couple awards, including the Proddy Award for its Gainsight PX product, a prestigious recognition honoring the world’s best digital products, in the category of User Adoption. “Delivering great product experiences and removing barriers to adoption is a foundational element of Customer Success,” said Gainsight CEO Nick Mehta. “It’s been very rewarding to see the Customer Success and Product community align their processes and technology even more closely to deliver great experiences and valuable outcomes to their customers, and in turn, contribute to scalable growth for their businesses.” Gainsight’s third quarter highlights for fiscal year 2022 included: Strong Growth Across All Product Lines Combined bookings growth from its Customer Success (CS) and Product Experience (PX) product lines exceeded expectations, with third quarter bookings ending at 146% of the plan. Notable customer wins, cross-sells and expansions spanned […]
November 18, 2021
Recognition Honors Gainsight PX, a Solution That Helps Product Leaders Deliver Better Outcomes With Their Software SAN FRANCISCO, Calif. — November 18, 2021 — Gainsight, a leading customer success and product experience software solutions provider, today announced that its flagship product analytics and product engagement platform, Gainsight PX, won the Proddy Award in the category of User Adoption. The prestigious accolade solidifies Gainsight’s leadership as one the most complete product experience solutions among a competitive field of solutions that included staple providers such as Pendo, WalkMe and Appcues. Most product organizations are doubling down on their investments in technology that enables them to analyze product usage and user behavior. Savvier product organizations are coupling those product and user insights with in-app product engagement to simplify product onboarding and ongoing adoption of new capabilities, which, in turn, positively impacts customer acquisition and expansion. Gainsight PX delivers this next level of product experience capabilities. “This is a landmark stamp of category leadership from product teams across the globe that voted for Gainsight PX,” said Gainsight PX Founder and CTO Mickey Alon. “Product adoption is tied to customer value realization. Delivering immersive, data-driven product experiences is paramount to eliminating adoption barriers for technology […]
November 9, 2021
Gainsight Unveils Horizon AI: Powering Smarter Customer Success Actions to Drive Higher Net Revenue Retention
SAN FRANCISCO, CA—November 09, 2021 — Gainsight, the Customer Success company, today announced the launch of Horizon AI at its Pulse for Product Conference. With this announcement, Gainsight becomes the only Customer Success platform that can apply the power of Artificial Intelligence (AI) to 8+ years of usage, engagement, activity, satisfaction and retention data from 1000+ companies, giving businesses the ability to take smarter Customer Success actions and to correlate the impact of Customer Success efforts to Net Revenue Retention (NRR). “Investing in efforts that optimize each step of the customer journey is critical to delivering valuable customer outcomes and increasing NRR,” said Maksim Ovsyannikov, Executive Vice President of Products and Design at Gainsight. “But businesses struggle to do this at scale given the tremendous breadth of customer, product, sentiment, engagement, and retention data available to them. Horizon AI is a first of its kind artificial intelligence platform which helps businesses harness this breadth of data to optimize customer journey management and is available with all features that Gainsight customers use today.” Gainsight CX – Powered By Horizon AI CX Center is a module in Gainsight that combines data from a number of sources, such as surveys, customer emails and […]
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