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November 30, 2020
The Vista partnership will accelerate momentum of the Customer Success movement San Francisco, CA – November 30, 2020 – Gainsight, the Customer Success company, today announced it has signed an agreement to receive a majority investment from Vista Equity Partners (“Vista”), a leading global investment firm focused on enterprise software, data and technology-enabled businesses. Gainsight and Vista will partner to further accelerate the Customer Success movement and growth in the Customer Success profession. Recognized as the market and thought leader for Customer Success software, Gainsight empowers hundreds of customer-focused businesses to deliver positive outcomes and exceptional experiences to their customers every day by enabling enterprises to successfully on-board, retain and expand their customer base. “We learned about Vista because many of their portfolio companies are Gainsight customers and we saw how they partner with leading enterprise software businesses to accelerate success,” said Nick Mehta, CEO of Gainsight. “Reaching unicorn status and working with Vista is validation of how far the Customer Success community has come over the last seven years and how important our work is to the growth and financial strength of some of the world’s leading businesses. I couldn’t be more excited to partner with […]
October 19, 2020
[San Francisco, CA – October 19, 2020] – Gainsight, the Customer Success company, today announced the appointment of Jeff Depa as the company’s new Chief Revenue Officer. Depa is a seasoned enterprise sales leader with proven experience driving success for high-growth SaaS companies, such as Lucidworks, DataStax, Oracle, and Sun Microsystems, and will now lead Gainsight’s Sales organization. “I’m thrilled to welcome Jeff as Gainsight’s new CRO. His experience leading and developing high-performing sales teams at top SaaS companies will be invaluable,” said Nick Mehta, CEO of Gainsight. “Gainsight has grown rapidly in the past couple of years, and under Jeff’s leadership, I’m confident we will be able to continue that acceleration. We have an incredible team that is paving the way for an exciting future for Gainsight, our customers, and our community.” Jeff has more than two decades of leadership experience across sales, marketing consulting, and systems engineering. He is known for building, scaling, and leading customer focused, high performance enterprise teams and driving profitable hyper-growth across cloud and SaaS, enterprise software, converged infrastructure, and professional services businesses. Prior to Gainsight, Jeff was the CRO at Lucidworks. “Gainsight is at the forefront of Customer Success and Product Experience and […]
October 15, 2020
[San Francisco, CA – October 15, 2020] — Gainsight announced today at their Pulse for Product conference that it is making the company’s Horizon Experience design system available to the world as Horizon Experience 4U. Horizon Experience 4U will make it easier for product designers and engineers to use Gainsight’s inventory of components and use cases — optimized to reduce time to value and improve product adoption — in their own product experience efforts. Gainsight’s Horizon Experience was announced at Gainsight’s Pulse conference in May 2020 as a first of its kind product experience for customer success and product professionals. Since the announcement, over 80% of the Gainsight platform has been made available in the Horizon Experience, and the remaining Gainsight products will be complete in early 2021. The Gainsight Horizon Experience is the company’s innovative design system built on the Gainsight NXT platform, allowing customers to integrate with the CRM of their choice for faster value, a stunning UI, and maximum flexibility. “With increasingly sophisticated products, product designers and engineers need to satisfy detailed requirements but also prioritize intuitive experiences,” said Ciara Peter, VP of Product Design at Gainsight. “Gainsight has made significant investments in product design to allow […]
September 16, 2020
SAN FRANCISCO (September 16, 2020) – Gainsight has been named to the Forbes 2020 Cloud 100, the definitive ranking of the top 100 private cloud companies in the world, published by Forbes in partnership with Bessemer Venture Partners and Salesforce Ventures. “While new customer growth has traditionally been the focal point for many organizations, the pandemic shifted businesses’ focus to existing customers. 2020 has proven that customer success is existential and imperative to a company’s near-term and long-term profitability,” said Nick Mehta, Gainsight CEO. “This award is a recognition of the collective efforts by the customer success community and the Gainsight team in making customer-centricity the best path toward driving sustainable business growth.” As part of the rigorous selection process for the Forbes 2020 Cloud 100, Bessemer Venture Partners received submissions from hundreds of cloud startups. The Cloud 100 Judging Panel, made up of public cloud company CEOs, reviewed the data to select, score, and rank the top 100 private cloud companies from all over the world. The evaluation process involved ranking companies across four factors: market leadership (35%), estimated valuation (30%), operating metrics (20%), and people & culture (15%). “The private cloud ecosystem continues to mature in light of […]
Gainsight, a software company backed by Insight Partners, is forming a partnership aimed at bringing greater diversity to an increasingly important role in the software and technology industries: customer success associates.
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