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January 9, 2019
Gainsight-Commissioned Study Surveyed 160 Respondents at U.S. Enterprises About Their Customer Success Initiatives and Investments [Redwood City, CA – January 9, 2019] — As companies shift to digital services, customer success (CS) is emerging as a critical business function for driving customer retention and growth. A new study conducted by Forrester Consulting on behalf of Gainsight®, the customer success company, found that nearly 70 percent of companies with CS programs increased customer retention, while 91 percent of companies without customer success programs believe their customers suffer through issues that could be prevented or reduced through CS. “The success of businesses providing digital services is inextricably linked to the success of their customers—that clearly puts customers in the driver seat,” said Nick Mehta, CEO of Gainsight. “That means companies need to proactively ensure customers are getting the experience and value they expect, while identifying issues and at-risk customers before the customer even knows there’s a problem. This requires a new mindset, new processes and the right technology to support it across the entire organization.” According to the study, companies that already have customer success programs expect to further invest in the following areas of their programs: Staffing: Nearly 80 percent of companies […]
December 12, 2018
Company Recognized in “Best Company Culture” Category, While CEO, Nick Mehta Named Among “Best CEOs” [Redwood City, CA – December 12, 2018] — Gainsight™, the Customer Success company, announced today that it has been awarded two prestigious honors in Comparably’s 2018 “Best of” program – receiving awards in both its “Best Company Culture” and “Best CEOs” lists. Out of tens of thousands of U.S. companies, Gainsight ranked eleventh among best small companies, and its CEO, Nick Mehta ranked 15 in the Top 50 Best CEOs for Small/Med-Size companies. “It’s an incredible honor for Gainsight to be named among other businesses and leaders who are driving positive culture change across several industries,” said Nick Mehta, Gainsight CEO. “At Gainsight, our purpose and culture are founded on the principle of being human first, meaning the decisions we make must be for the betterment of our shareholders, customers, teammates, their families, and the communities around us. These awards are truly a testament to the committed individuals who make this happen at Gainsight every day. Without them, we wouldn’t be where or who we are.” As a platform, Comparably provides anonymous and comprehensive data on compensation and insights into work culture, so it’s natural […]
October 30, 2018
[Redwood City, CA – October 30, 2018] – Gainsight™, the Customer Success company, announced today that its Chief Operating Officer, Allison Pickens, was recognized as one of the Top Women Leaders in SaaS of 2018 by The SaaS Report. The SaaS Report is a comprehensive source for business news, investment activity, and corporate actions related to the SaaS and software sectors. Nominated leaders were assessed across a number of key areas including integrity, intelligence, drive, company culture, and company growth, among other areas. The SaaS Report created the list to recognize and celebrate the accomplishments of women in SaaS, software and the broader technology field. The goal is to shine a light on these leaders to help inspire and encourage today’s younger generation of women to aim high in their ambitions. “I am honored to be recognized by The SaaS Report, especially on a list that includes luminary and entrepreneurial leaders such as Amy Chang, Sandi Lin, and Raja Hammoud,” said Allison Pickens, Chief Operating Officer at Gainsight. “When women are recognized for their achievements, it shows that leaders come in all forms and inspires people of all genders in their career aspirations. I believe SaaS companies today have […]
October 22, 2018
Customer Success and Product Teams are the ‘New Sales and Marketing’ in the Age of the Customer [San Francisco – October 22, 2018] – Gainsight™, the Customer Success company, announced today it has signed a definitive agreement to acquire Aptrinsic, a privately held company based in San Mateo, California and Tel Aviv, Israel. Aptrinsic is a product-led growth solution that delivers powerful analytics and in-product engagements used to increase adoption, retention and expansion in B2B companies. The acquisition strengthens Gainsight’s ability to help subscription businesses maximize growth in the age of the customer by unifying the efforts of the Customer Success and Product Management teams. “Over the past six years, Gainsight has been on a mission to establish Customer Success as the primary driver of sustainable growth for subscription businesses. However, given the connected nature of SaaS solutions and the opportunities that presents to better understand and engage with customers, the biggest strategic ask of our clients has been stronger alignment with the Product team” said Nick Mehta, Chief Executive Officer at Gainsight. “This acquisition will enable us to deliver a single platform for Customer Success and Product teams to collaboratively build and deploy products that not only enjoy healthy […]
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