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See what Gainsight is doing to empower the Customer Success community to deliver the best experiences and outcomes possible.
Here at Gainsight, we’re all about delivering Success for All. Check out all the newsworthy ways we’re doing that for our company and our customers below.
September 13, 2018
The Customer Success Leader Will Appear in the September issue of Forbes Magazine SAN FRANCISCO (September 13, 2018) – Gainsight™, the Customer Success company, has been named to the Forbes 2018 Cloud 100, the definitive list of the top 100 private cloud companies in the world, published by Forbes in collaboration with Bessemer Venture Partners and Salesforce Ventures. “On behalf of my team, we’re so proud to be recognized by the Forbes team among these incredibly innovative cloud companies,” said Nick Mehta, CEO of Gainsight. “It’s even more humbling to be honored by Bessemer Venture Partners and Salesforce Ventures because they believed in the Customer Success movement since the beginning and continue to recognize its impact on business growth.” As part of the rigorous selection process for the Forbes 2018 Cloud 100, Bessemer Venture Partners received submissions from the top cloud startups. The Forbes Cloud 100 judging panel, including top public cloud company CEOs, reviewed the data to select, score and rank the top 100 cloud companies from all over the world. The evaluation process involved four factors: market leadership (35%), estimated valuation (30%), operating metrics (20%), and people & culture (15%). “For the past three years, The Cloud 100 […]
August 22, 2018
Mehta Recognized for SaaS Leadership for the Second Consecutive Year [Redwood City, CA – August 22, 2018] – Gainsight™, the Customer Success company, announced today that its Chief Executive Officer, Nick Mehta, was recognized as one of the Top 50 SaaS CEOs of 2018 by The SaaS Report. Mehta ranked number three on the list, jumping up from the number twelve spot on the 2017 list. The SaaStr Report is a comprehensive source for business news, investment activity, and corporate actions related to the SaaS and software sectors. Nominated CEOs were assessed across a number of key areas including integrity, intelligence, energy, company culture, and company growth, and other areas. “I am honored to be recognized by The SaaS Report, especially on a list that includes distinguished CEOs such as Linda Crawford, Marc Benioff, and Tien Tzuo,” said Nick Mehta, Chief Executive Officer at Gainsight. “This recognition is representative of the increasing importance of Customer Success as a business imperative and of the growing recognition of the impact of the Customer Success community.” The 2018 SaaStr Report received nearly 5,000 nominations on behalf of hundreds of CEOs by their respective employees and industry colleagues. The list was developed to honor […]
June 28, 2018
Award Accepted On Stage at Pulse 2018 – The Industry Conference for Customer Success [San Mateo, CA – June 28, 2018] – Gainsight™, the Customer Success company, honored App Annie‘s Global Vice President of Customer Success and Support, Lorna Henri, with the Stellar Customer Success Leader Sally award. Henri was recognized for building and scaling a Customer Success organization from the ground up, and for her overall leadership style and cross-functional collaboration. The award was given to Lorna Henri by Will Robins, Gainsight’s Director of Customer Marketing, onstage at Pulse, Gainsight’s annual conference for the Customer Success industry, which drew over 5,000 industry professionals to San Mateo, CA. “Customer success is a win-win for everyone, because helping our customers achieve their business goals helps us achieve our goals,” said Lorna Henri, App Annie’s Global VP of Customer Success and Support. “With Gainsight, we’re able to gather customer input to inform our product roadmap and launch features they love. I’m honored to receive this award for helping the App Annie team work cross-functionally to deliver Customer Success for the entire company.” “We congratulate and celebrate Lorna for maximizing her use of the Gainsight Customer Success platform,” said Nick Mehta, Chief […]
June 28, 2018
Award Accepted On Stage at Pulse 2018 – The Industry Conference for Customer Success [San Mateo, CA – June 28, 2018] – Gainsight™, the Customer Success company, honored ServiceTitan with the Sally award for Innovation excellence. The field service management software was recognized for delivering personalized experiences to customers which improved product adoption and increased their NPS by 28 points. The award was given to ServiceTitan by Will Robins, Gainsight’s Director of Customer Marketing, onstage at Gainsight’s annual conference for the Customer Success industry, called Pulse, which drew over 5,000 industry professionals to San Mateo, CA. “Our software is an end to end solution, and as such, it is extremely robust and requires more complex and defined metrics to measure usage than the traditional standards,” said Brittany Habel, Customer Advocacy Manager at ServiceTitan. “Through Gainsight’s reporting capabilities we were able to translate this data into tangible and actionable items for our CSM’s. These tools allowed our Success team to create tailored and targeted approaches to helping our customers succeed. “We congratulate and celebrate ServiceTitan for maximizing their use of the Gainsight Customer Success platform,” said Nick Mehta, Chief Executive Officer at Gainsight. “They’ve built a high-quality, integrated Customer Success program […]
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