Press Releases

Here at Gainsight, we’re all about delivering Success for All. Check out all the newsworthy ways we’re doing that for our company and our customers below.

June 10, 2021

Gainsight Unveils Major Product Enhancements on Day Two of Pulse Everywhere Conference; Helps Digital-Led Companies Weave the Customer Journey into Every Facet of their Business

Gainsight for Onboarding and Account Management, Person 360, Powerful Integrations with Zoom and Gong.io, and Advanced Data Unification Highlight New Capabilities Unveiled at their Annual Pulse Conference San Francisco, CA – June 10, 2021 – Gainsight, the Customer Success company, today announced a number of new features and capabilities focused on helping companies extend the benefits of Customer Success across their entire organization. The new features were unveiled on day two of Gainsight’s Pulse Everywhere virtual conference, showcasing how businesses can create a more seamless and data-driven customer journey and make customer value and outcomes a company-wide initiative. “As Customer Success has evolved over the years, we’ve seen the customer journey itself emerge from being the responsibility of a customer success team and its CSMs to being a true organization-wide initiative,” said Maksim Ovsyannikov, EVP of Products at Gainsight. “In reality, the journey starts well before a customer buys your product. And extends all the way through their continued growth, account planning and execution.”  New solutions and capabilities Gainsight announced from the Pulse keynote stage include:  Gainsight for Onboarding: ensures pre and post-sales alignment by helping teams collaborate to capture a customers’ desired outcomes during the initial sales cycle, and […]

June 9, 2021

Gainsight Kicks-Off 9th Annual Pulse Conference with Announcement of $2.5M Pulse Impact Fund to Expand Equal Access to Education and Career Opportunities in Customer Success

Partnerships with SV Academy, Insight Partners, Hire Heroes, and Mentorloop Significantly Expands Program Access [San Francisco, CA – June 9, 2021] – Gainsight, the Customer Success company, kicked off it’s 9th annual Pulse Conference today, welcoming more than 15,000 Customer Success and Product professionals from around the world for three days of virtual education and networking. The event features seven learning tracks, more than 50 sessions and over 100 industry-leading speakers and thought leaders from across the industry, as well as an interview with Emmy-nominated Writer, Producer, Actor, Director, and Best Selling Author Mindy Kaling, who joined Gainsight CEO Nick Mehta on the keynote stage. The day was highlighted by two live, in-person keynote sessions at August Hall in San Francisco, where Nick Mehta and Gainsight’s Chief of Staff and Senior Vice President of Community & Career Programs, Robin Merritt, announced the launch of Pulse Impact, expanding the company’s commitment to support equitable access and opportunities in Customer Success. The move formalizes a $2.5M industry-wide commitment for training and internships for underrepresented communities in tech through CS YOU, the outcome of a partnership with SV Academy and a second commitment by venture capital firm, Insight Partners.  “We set some lofty […]

May 27, 2021

Gainsight Kicks Off 2021 With 136% YoY Bookings Growth; Announces Global Hiring Plan to Support Accelerating Customer Success Movement 

Company Grows Bookings 136% Year-Over Year; Accelerates Hiring Plan with Goal to Surpass 1,000 Employees Worldwide by the End of 2021  SAN FRANCISCO, CA—MAY 27, 2021 — Gainsight, the Customer Success company, today announced highlights from a record-breaking first quarter, which ended April 30th. The company’s latest financial results continued to build on its momentum from a record-breaking 2020 and streaked past its Q1 revenue targets. Gainsight also revealed aggressive hiring initiatives, including the addition of 148 new employees in Q1 alone; multiple executive promotions; and the official announcement of its annual Pulse Everywhere conference, June 9-11, 2021.  “From born-in-the-cloud startups to transformative Fortune 100 leaders, Customer Success has truly arrived as an organization-wide priority for businesses of every shape and size,” said Gainsight CEO Nick Mehta. “It’s no longer about the transition from customer support or account management to customer success management or buying tools to help automate CSM processes. Customer Success now carries the same significance as sales, marketing and product when it comes to the core of your growth engine. In fact, you can go a step further and say that Customer Success is the fabric that brings together every core function of a modern digital business.” […]

April 8, 2021

Gainsight Announces Horizon Analytics

New Capabilities Simplify How Businesses Can Unify and Leverage Customer Data, Make it Easy to Put Powerful Customer Analytics into the Hands of Every Stakeholder SAN FRANCISCO, CA — April 8, 2021 — Gainsight, the Customer Success Company, today announced the launch of Horizon Analytics, delivering robust new reporting and analytics capabilities to its industry-leading Customer Success software platform. Horizon Analytics aims to help users uncover faster insights, inform better business decisions with accurate and relevant reporting, and improve retention and growth by driving company-wide customer-centricity.  As Customer Success continues to mature, everyone from CEOs to CSMs are leveraging more data points to optimize their operations, improve team performance, and measure their impact on Net Dollar Retention (NDR). Horizon Analytics helps businesses drive customer centricity, reduce churn and deliver better outcomes by delivering rich customer insights to teams and shareholders across the organization – from customer success and sales to marketing, product, engineering, key executives and board members. Customer Success used to be all about building the ship, hiring the crew, and sailing from shore. Now that they’ve set sail, the new focus is on optimizing the route and navigation toward the destination. Horizon Analytics provides that data to help […]

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