Transform how your product drives your business with Gainsight PX.

Make data-driven product decisions, deliver personalized engagements based on user behavior, and present in-app surveys at the right time.

  • Onclusive
  • Bizzabo
  • Madison Logic
  • Trimble
  • Anaplan

Feedback

PX Screenshot

Get feedback from the people who matter most

Hear directly from your users what they want and need from your product

PX Screenshot

Increase NPS Response Rates With In-App Surveys

With Gainsight PX, you can increase survey response rates including Net-Promote Score by presenting them to your users while they are in your app. Using the rich segmentation, you can make sure you get responses from specific users.

To get feedback on a specific feature, simply present the survey just after they used it to get the most relevant feedback.

PX Screenshot

Save Time With Survey Templates

No need to start your surveys from scratch. Gainsight PX provides standard templates for commonly used surveys such as Net-Promoter Score, Customer Effort Score and Customer Satisfaction.

You can also easily create a custom survey using yes/no, multiple choice, ratings, and open-ended questions.

PX Screenshot

Demonstrate Your Impact On Customer Satisfaction

By analyzing product usage trends alongside survey responses, you can uncover unique insight into the product areas that are working and areas that need improvement.

Are NPS promoters using different features than detractors? Has customer satisfaction improved since your recent product investments? Answer all this and more with Gainsight PX surveys.

Leverage the power of data to ensure positive outcomes for every customer.

  • We’ve partnered with Gainsight as they’ve built their product experience platform knowing that an effective product growth strategy may start with product, but must ultimately support all customer-facing teams.

    Adrian Benić VP Product