Drive 30% higher retention with agentic AI

Prebuilt agents in the platform. Custom agents built on top of Gainsight. One platform delivering Retention-as-a-Service.

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Treat every customer like your best customer.

Gainsight MCP

Build on Gainsight's Customer Context

Connect any Gainsight product to any MCP-enabled AI tool.

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MCP Use Cases & Prompt Library

Copy, paste, and go. Real prompts for real CS workflows.

Gartner® Magic Quadrant™ for Customer Success Platforms 2025

See why Gartner named Gainsight a Leader in the latest Magic Quadrant™ for Customer Success Management Platforms.

Staircase AI

Real-time, Al-powered customer engagement insights across all conversations.

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Customer Success

Drive retention and expansion with the industry’s leading Customer Success platform.

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Product Experience

Improve user adoption with in-app engagements and meaningful product analytics.

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Customer Communities

Give your customers a single hub for anytime, anywhere self-service.

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Skilljar

Scale onboarding, boost adoption, and monetize customer education.

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15 years of CS expertise, rebuilt for the agentic era

One customer platform. Every product and agent your post-sales team needs. Connected, integrated, and built for the agentic era.

The unified Digital Customer Hub is here

Skilljar and Gainsight Customer Communities come together with one unified ecosystem for your users — without switching platforms.

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Your CS workflows, built inside Gainsight.

Cowork is where you build, automate, and act on customer success workflows. The ones specific to your accounts, your data, your day. Build exactly what you want on a system designed for CS, not just AI.

The first AI native services for customer retention

Our agents do the work. Our people own the outcome. You get the GRR improvement, without adding headcount or managing the system yourself.

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Our difference

Empower your teams to do what they do best.

Agents built for CS, not just automation

Pre-built agents handle your most critical CS workflows out of the box. Build your own on top of Gainsight’s data and infrastructure. Your tools are ours.

15 years of CS expertise, codified

Every agent, every workflow, every recommendation is built on over a decade of customer success intelligence so you’re not starting from scratch.

AI that acts, not distracts

Spot risk, surface upsells, and scale personalization—without the fluff. It’s AI to reach and engage the customers you can’t.

A seamless customer journey

From first login to long-term loyalty, every touchpoint feels intentional, aligned, and built around making your customers stick.

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3,500+ companies worldwide choose Gainsight to connect their customer journey.

“We’re working to build customer journeys with digital touch points so that our CSMs can devote more time to our ‘white glove’ customers.”

Monica Perez
Head of Customer Success

“With Gainsight, our team is so much more efficient…We can operate faster, not only as a Customer Education team, but alongside our other teams—Sales, Customer Success, Customer Support, even Marketing.”

Matthew Meeks
Director of Customer Education, Front
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2700% Increase in NPS Responses

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“We wanted to consolidate our tools to be in one place—we didn’t want to have six different tools across the customer success function.”

Dan Maimone
Head of Customer Success and Global Director of Customer Success Operations, Harri
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Ten-fold increase in engagement

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With Gainsight’s global community behind you, you’re always in good company.

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The industry’s largest CS conference

You don’t want to miss the party at Pulse, held annually in the United States and Europe.

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We wrote the book on Customer Success.

Actually, we wrote a few. Find them here and start your CS journey.

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A huge library with no late fees

From career advice, to best-practices, to the history of CS, you’ll learn it here.

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The most trusted Customer Success solutions

Integrates with your tech stack.