Treat every customer like your best customer

Retain and grow with Retention-as-a-Service

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Orchestrate outcomes across human, digital and agent-led journeys

Introducing CustomerOS

Your Retention Engine

Help customers learn, adopt, connect and succeed - all in one operating system.

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The Forrester Wave™

Access the report to see why Forrester named Gainsight a Leader in the latest Forrester Wave™ for Customer Success Platforms.

Gartner® Magic Quadrant™ for Customer Success Platforms 2025

See why Gartner named Gainsight a Leader in the latest Magic Quadrant™ for Customer Success Management Platforms.

Keep and grow strategic customers, with the power of agentic AI.

Agents that tell you what your customers don't

Alerts surface the signals hiding in customer emails, support tickets, meetings, and more – surfacing health and sentiment risk 37% earlier.

Agents that personalize at scale

Maximize product adoption and retention with the hyper-personalized experiences your customers crave.

Agents that reach the customers you can't

Assess, strategize and act on customer signals with fully autonomous agents that extend your team to every customer – even the long-tail.

Our Difference

Empower your teams to do what they do best.

One Platform, Zero Gaps

Your team works from one connected system—so customers get what they need, fast. No hand-offs. No confusion. Just clarity.

Proven Playbooks on Day One

Skip the blank page. Launch with field-tested templates and real guidance baked in, shaving months off your time to value.

AI that Acts, Not Distracts

Spot risk, surface upsells, and scale personalization—without the fluff. It’s AI to reach and engage the customers you can’t.

A Seamless Customer Journey

From first login to long-term loyalty, every touchpoint feels intentional, aligned, and built around making your customers stick.

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The most trusted Customer Success solutions

3,500+ companies worldwide choose Gainsight to connect their customer journey.

“With Gainsight, our team is so much more efficient…We can operate faster, not only as a Customer Education team, but alongside our other teams—Sales, Customer Success, Customer Support, even Marketing.”

Matthew Meeks
Director of Customer Education, Front
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2700% Increase in NPS Responses

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“We wanted to consolidate our tools to be in one place—we didn’t want to have six different tools across the customer success function.”

Dan Maimone
Head of Customer Success and Global Director of Customer Success Operations, Harri
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Ten-fold increase in engagement

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“We’re working to build customer journeys with digital touch points so that our CSMs can devote more time to our ‘white glove’ customers.”

Monica Perez
Head of Customer Success
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With Gainsight’s global community behind you, you’re always in good company.

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The industry’s largest CS conference

You don’t want to miss the party at Pulse, held annually in the United States and Europe.

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We wrote the book on Customer Success.

Actually, we wrote a few. Find them here and start your CS journey.

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A huge library with no late fees

From career advice, to best-practices, to the history of CS, you’ll learn it here.

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Keep customers for life.
Get ahead with Gainsight.

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