Gainsight is all-in on AI, and it’s transforming how we think about Customer Communities (CC). Our new Moderation AI Agent in Gainsight CC and other key AI-powered features, makes scaling community management easier and more impactful than ever before.
By weaving AI into the fabric of our community platform, we’re not just addressing day-to-day challenges for community managers—we’re building a foundation for easier, more inclusive innovation. From breaking language barriers with AI Translations to ensuring safety and engagement with our Moderation AI Agent, Gainsight helps businesses create communities that are as scalable as they are personalized.
AI Translations: Breaking Barriers, Boosting Inclusivity
Communities are meant to bring people together, but language can often stand in the way. That’s why we’re so excited about AI Translations. This new feature helps eliminate language barriers so every member can connect, share, and learn, no matter what language they speak.
Imagine a global discussion where ideas flow freely and no one hesitates to join in. With AI Translation, users can choose their preferred language from a drop-down menu and view translated content in real time. Once translated, they can seamlessly read and respond to a conversation in their language.
So, what happens when language is no longer a limitation? Your accessible community can now deliver:
Wider Participation
Empower every member to engage fully, regardless of language. By removing linguistic barriers, your community opens the door to more voices, richer discussions, and a truly global exchange of ideas.
Equitable Knowledge-Sharing
Everyone gains access to the same content and insights—instantly. Members can learn, contribute, and collaborate on equal footing, ensuring that valuable knowledge flows freely across your entire community.
When more people can participate, communities become richer and more dynamic. Inclusivity isn’t just nice to have—it’s what turns a group into a true community.
Moderation AI Agent: Protecting Your Community 24/7
Every thriving community needs structure—and a little backup. As your membership grows (and your team doesn’t), keeping discussions safe, inclusive, and on-brand can be tough. That’s why we built the Moderation AI Agent: your always-on sidekick that helps protect your community while lightening the load for your team.
Now available in all Customer Communities, this new member of the Atlas family represents the next step in intelligent, scalable community management.
Moderation AI Agent is more than a simple spam filter. It’s trained to understand your community’s unique tone, values, and guidelines, automatically managing the content review process in real time. This highly adaptable tool helps to:
- Classify posts instantly as Approved, Pending, or Trashed
- Flag gray-area content for human review (because context matters)
- Tag and categorize discussions to keep your space organized and searchable
By handling the heavy lifting, the Moderation AI Agent allows your team to focus on higher-value activities, like fostering engagement and building relationships. It’s a trusted teammate that works tirelessly to protect your community, ensuring it remains a welcoming and productive space for all members.
Unlocking the Future of AI-Powered Community Management
If you joined our recent webinar, Unlock the Future of Community Management with AI, you’ve already seen how AI is reshaping what’s possible for community teams. Those key takeaways ring true as we release these our new AI capabilities:
Your Co-Pilot for Connection
AI doesn’t replace the expertise and empathy that community teams bring to the table, it amplifies them. By utilizing AI, your team can scale high-quality engagement across larger audiences.
Personalization That Grows With You
We also discussed the concept of scalable personalization—delivering tailored experiences at a level of efficiency that would be impossible without AI. For instance, tools like AI-powered summaries and smart nudges help keep conversations flowing and members engaged, all while reducing the manual workload on your team.
Gainsight’s vision for the future of Customer Communities is clear: safe, inclusive, and scalable spaces where every customer feels valued. By investing in AI, we’re not just keeping up with the times—we’re setting the pace.
Features like AI Translations and the Moderation AI Agent are just the beginning, offering practical solutions to the challenges of today while laying the groundwork for tomorrow’s opportunities. As we continue to innovate and expand our AI capabilities, one thing is certain: the future of community management is here, and it’s powered by Gainsight. Let’s build it together.
See Moderation AI Agent in Action
Check out what Moderation AI Agent is capable of in the video below:
Explore Gainsight’s AI Innovations
We’re just getting started. Gainsight’s investment in AI-powered features for Customer Communities is an ongoing journey, and there’s so much more to come across our entire product line. If you’re curious about what’s available now, check out the feature release notes to discover all the ways AI can enhance your community.
