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Transforming your customer success strategies into revenue-driving operations takes more than additional customer success managers. Expanding the team is not always the right answer to…

You’ve probably noticed how fast product-led growth models are skyrocketing in popularity. Wondering why everyone is so gung-ho about this business methodology? One of the…

Gainsight is always excited to see our customers excel with the use of our products. But when they take a new direction of incredible growth…

By Sabina Pons, Operating Partner at Growth Molecules™ and a 2022 Top 100 CS Strategist.  Company-wide change is very complex. Whether you have an existing and…

Co-Authored by Nick “Walt” Walker If your goal is to become a SaaS CEO at a startup company, you’ll have to learn several skills: Building…

After two years of virtual experiences, Pulse is back and it’s happening IRL! If you ask us, logging off Zoom and making face-to-face connections once…

The second you launch a new feature or a customer signs up for your product, the clock starts ticking. The faster you can get users…

The conversation around customer education is getting louder every day. It seems that more and more customer-centric companies say they are currently building out or talking about…

Multi-product companies are bursting with growth potential. But product leaders and managers know how challenging it can be to keep that growth moving in the…

Data drives your customer success program. It adds up to highly effective scorecards. It enables correlations that help predict renewals and expansion opportunities. BUT, it…

As a product leader or manager, it may feel like you’re being asked to help your company outrun the competition while the field becomes more…

Customer Success has come a long way in recent years with CSMs becoming more data-driven in their approach. But even with the processes becoming more…

Before your product starts booming, you need a product roadmap that charts a clear course to growth. Unfortunately, as a product leader or manager, you’re…

For those times when you do need to deliver more qualified leads, Gainsight has your back. Our new Customer Success Qualified Leads are a new…

In the ideal world, you would release a product, it would be an instant hit, and customers would purchase it forever. Unfortunately, that’s rarely—if ever—the…

By Evan Williams, Customer Success Advisor, Growth Molecules Sales and Marketing is to new customer bookings as Product Management and Customer Success (CS) is to…

Pressure is pushing down on product leaders and managers to deliver an unbeatable user experience—and for good reason. Mastering the user experience can drive up…

I’ve been in the SaaS customer success space for more than a decade now and have seen it transition from reactive procedures to a proactive…

Customer health scores are one of the most important tools for driving retention, reducing churn, and growing your customer base. When built thoughtfully, they give…

For product managers and leaders, the right KPIs can burst open the floodgates to product growth. Product management KPIs inform decisions, help prove how well…

In today’s data-driven age, businesses can’t afford to make decisions based on gut instinct. For this reason, the best organizations measure a number of metrics—including…

When you’re on the hunt for the perfect position, job descriptions often seem too good to be true: Unlimited PTO! Game nights with the C-suite!…

In the 2021 season of The Game Changer Podcasts, Gainsight’s Adam Joseph, Regional Vice President-EMEA, pulled out all the stops for his listeners. The season’s…

The Customer Success space is relatively new to the business world and has been evolving fast over the last decade. Following the Customer-Centric revolution, there…

User onboarding is piling extra pressure on product leaders’ and managers’ shoulders. And it’s a massive responsibility. According to thinkJar research, nearly 70% of customer…

In the world of Customer Success, metrics often tell the story. Whether it’s Lifetime Value (LTV), customer acquisition cost (CAC), or the champion of them…

Product release events come with a special kind of excitement, and today is no different. Our Evolve event proved once again that developing bold features…

Looking back,  I’ve always been a builder. It started back in the 1980’s, where I spent every afternoon and weekend hanging around my parents’ interior…

Over the past few years, we’ve been keeping our eye on an incredibly positive trend in the most successful companies: closer, more collaborative relationships between…

In 2020, Gainsight’s Adam Joseph, Regional Vice President EMEA, recorded a series called The GameChanger Podcast. Adam was joined by several guests from all over…

A single strand of rope can get the job done, but a triple-stranded rope is practically unbreakable. That is how you should think about complementary…

One of the biggest—and most encouraging—trends we’ve seen over the past 18 months is that companies are no longer lavishing their customer success investments only…

Originally published on inSided.com on February 28, 2022. Welcome to another week of Burn the Churn! This week, we’re starting a new phase of our Customer…

This post was co-authored by Nick “Walt” Walker. Whenever people ask me what my favorite TV show was as a kid, I pause to decide…

It doesn’t matter if your product is groundbreaking and your prices are competitive, if your customers aren’t happy, you’re not going to hit your KPIs.…

Over the last year, Gainsight has produced one of the most successful and engaging online television programs called Net Retention TV. NRR-TV is hosted by…