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As B2B companies innovate in their business models, offering flexible and customer-aligned delivery models like subscription, cloud, pay-as-you-go, and outcomes-based pricing, they are realizing the…

You might not know this, but People.ai isn’t my first company. I actually founded a previous company, Semantria, which built the world’s first massively scalable…

I am excited to share the details of some new features that help capture rich customer context to build a deeper understanding of your customers:…

Allison Pickens is VP of Customer Success & Business Operations at Gainsight. Will Robins is on the Business Operations team at Gainsight. Generating advocacy is…

If you have a pulse, you’ve heard this question: If a tree falls in the woods and no one is around to hear it, does…

Allison Pickens is VP of Customer Success & Business Operations at Gainsight. Special thanks to Gaurav Kotak, Will Robins, and Elena Painter for contributing to…

I am excited to announce our August Product Release which further evolves our Relationships functionality, introduces new data modeling technology with Data Spaces, provides an…

Geologists from Stanford University recently made an astounding discovery. Drilling core samples in Palo Alto, a thousand feet below Sand Hill Road, they discovered the…

Allison Pickens is VP of Customer Success & Business Operations at Gainsight. Special thanks to Julia Guyadeen (Director of Product Marketing) and Will Robins (Business…

Client Success is much more than ensuring a customer’s successful installation or configuration of your product and much more than offering high quality training and…

Actually, the title is a misnomer just to get your attention. We’re not really taking Customer Success to Europe, we’re following Customer Success to Europe.…

Kevin Bondonno is the Director of Solutions Consulting and Will Robins is the Sr. Business Operations Associate at Gainsight From prospect to seasoned customer, Gainsight…

Allison Pickens is VP of Customer Success & Business Operations at Gainsight. At Gainsight, our brand is quite important to us. You probably know this…

PulseCheck turned out to be a bigger success than any of us expected — we had more than 3,300 registrations and over 500,000 total minutes…

Nikhil Hasija is the CEO of Azuqua, an integration platform that empowers unified customer experiences by connecting the applications, data, and processes across siloed teams…

At Pulse 2016, SaaStr’s Customer Success for Start-ups track was one of the most popular series of sessions in the entire conference. This is a…

At Pulse 2016, SaaStr’s Customer Success for Start-ups track was one of the most popular series of sessions in the entire conference. This is a…

TCV General Partner Dave Yuan is an old friend and colleague. We actually first met in college, but over the years I’ve turned to him…

There’s a Cubone on my desk. If you’re sick to death of hearing about Pokémon, skip to the first subhead below. From then on it’s…

At Pulse 2016, SaaStr’s Customer Success for Start-ups track was one of the most popular series of sessions in the entire conference. This is a…

Foreword By Dan Gamito After working with dozens of hyper-growth SaaS businesses, we’ve seen some fascinating patterns emerge. One of the patterns is that most…

Geologists from Stanford University recently made an astounding discovery. Drilling core samples in Palo Alto, a thousand feet below Sand Hill Road, they discovered the…

I am excited to announce Gainsight’s latest product release that brings a fresh new user interface to our customers, makes Customer Success more personal with…

Thanks to Marvel Studios and their prolific use of post credits scenes (spoiler alert don’t click the link if you are not up to date…

Let’s get this out of the way at the very beginning: I don’t have a lot of credibility when it comes to Customer Success, or…

As more and more companies wake up to the value of positive user experiences, they’re racing to build out their customer success teams. Unfortunately, if…

Geologists from Stanford University recently made an astounding discovery. Drilling core samples in Palo Alto, a thousand feet below Sand Hill Road, they discovered the…

Allison Pickens is VP of Customer Success & Business Operations at Gainsight. Matt Lindeman is VP of Customer Success at Guidespark. When onboarding a new…

I’m waiting on the corner of Broadway and 12th in Oakland, California. Google says there’s some really great Indian food near the Tribune Tower. (There…

Post contributed by David Sroka, CEO of Point of Reference The PULSE 2016 event provided a real epiphany for me. I hadn’t realized just how…

Geologists from Stanford University recently made an astounding discovery. Drilling core samples in Palo Alto, a thousand feet below Sand Hill Road, they discovered the…

Geologists from Stanford University recently made an astounding discovery. Drilling core samples in Palo Alto, a thousand feet below Sand Hill Road, they discovered the…

Geologists from Stanford University recently made an astounding discovery. Drilling core samples in Palo Alto, a thousand feet below Sand Hill Road, they discovered the…

We’ve brought together an all-star lineup of customer experience thought leaders to provide insights at Opentalk 2016. Among them is Nick Mehta, Gainsight’s energetic, football-loving…

When was the last time you felt ‘activated’ by a product? This is going to sound silly at first, and like internal language couldn’t have…

“Judge a man by his questions rather than his answers.” – Voltaire If you’re a CEO, you know that your entire company is looking to…