Customer Success (CS) doesn’t stop when the deal closes and neither does Pulse.
This year, we’re bringing the entire post-sales journey to center stage at Pulse Europe 2025, on November 12–13 in Dublin, Ireland.
From community building to customer education, human-led engagement to AI-driven innovation, this year’s event is where every part of your customer journey connects.
A New Era, Powered by Skilljar
If you thought Pulse Europe couldn’t get any better, think again. Pulse is the go-to event for CS professionals to keep up with all things customer retention, but every customer-facing role knows that retention is a team effort.
Following Gainsight’s recent acquisition of Skilljar, we’re digging into even more ways to empower customer growth. This year, you’ll find expanded sessions on customer education and community, giving you hands-on strategies for turning onboarding, learning, and engagement into lasting advocacy.
At Pulse Europe 2025, it’s not just about Customer Success—it’s about customer everything.
Actionable Insights Across the Customer Journey
This year’s agenda is supercharged with expertise, tactics, and inspiration from some of the brightest minds in CS, Education, and Community. From hands-on workshops to big-picture panels, our speakers are the people shaping what comes next in customer growth. We’ve curated tracks to make it easy for you to choose your own journey and leave with the most relevant insights for your business.
Smarter, Scalable Success with AI
(Related Tracks: AI That Works for You, Future-Proofing Customer Success)
It’s a buzzword, a business driver, and a big part of this year’s conversation at Pulse Europe. You’ll see how teams are using AI and agents to scale globally, personalize engagement, and automate time-consuming tasks. Learn how industry leaders are making their CS teams more agile than ever and turning data and innovation into measurable ROI, from multilingual automation, to AI-powered health scores and digital-first scaling strategies.
The Connected Customer Journey
(Related Tracks: Winning with Digital CS, Mastering Gainsight Workflows)
Your customers don’t see silos and neither should your post-sales strategy. Explore how community, education, and in-product engagement can work together to create a seamless customer experience. You’ll also get practical, Gainsight-focused sessions showing you how to refine health scores, surface risks earlier, and make your daily workflows more efficient.
Leadership and the Human Element
(Related Tracks: Leading with Empathy, Optimizing Operations)
Even in a digital-first world, people power success. These sessions highlight how Europe’s top leaders are building inclusive, resilient teams while aligning operations to support scalable growth. You’ll find actionable ideas for improving collaboration, optimizing processes, and creating a culture where both employees and customers thrive.
Hands-On Growth (Literally)
(Related Track: Workshop Your Way to Growth)
Sometimes, the best way to learn is by doing. Our interactive workshops are packed with exercises, frameworks, and templates you can put to use right away. Whether you’re mapping customer journeys or designing a community program, you’ll leave with the tools and confidence to drive meaningful results.
Going Beyond the Sessions
Pulse Europe is a two-day celebration of learning, connection, and big “aha!” moments. Expect showstopping keynotes, fireside chats with industry leaders, and endless opportunities to swap ideas (and laughs) with your peers.
One of the highlights? The GameChanger Awards. Every year, we shine a spotlight on the innovators who are raising the bar for CS across Europe. These awards celebrate the people and teams who think differently, take smart risks, and turn customer love into real business results. Their stories will spark ideas, fuel inspiration, and remind you why this community is unlike any other.
And yes, the Pulse Europe party is back, and it’s going to be unforgettable.
We’ll Save You a Seat
Whether you’re in CS, Education, or Community, Pulse Europe 2025 is where the next era of customer growth begins.
Get your ticket today Get your ticket today, bring your curiosity, and join us as we reimagine the end-to-end customer journey together.
