This year more than ever, SaaS organizations are tasked with doing more with less, especially when it comes to parts of the business responsible for driving customer outcomes. From Customer Success Managers (CSMs) to Community Managers (CMs) and Customer Education teams, everyone is feeling the pressure to protect Net Revenue Retention (NRR) and drive business
At Gainsight, we understand the vital role that customer education plays in driving sustainable growth and fostering strong relationships with our clients. That’s why we’ve made significant investments in our own customer education program, Gainsight University. And the results speak for themselves. Recently, we conducted a comprehensive study of our customer data, and the findings
In the dynamic landscape of community management, 2023 saw significant strides in redefining the role and impact of online customer communities for organizations. As we embark on a new year, it’s crucial to reflect on the lessons learned and set our sights on the dos and don’ts for community management in 2024. Looking back, communities
We’re starting 2024 with a new webinar series jam-packed with best practices and strategic insights proven to help customer education teams get their programs off the ground. We’ve had two sessions so far, both featuring Lila Meyer, Director of Global Education Services at Gainsight and special guest Kristine Kukich, Principal Owner of the Training Sherpa,
By Scott Salkin, SVP & GM, Gainsight CS and Asher Mathew, Co-Founder & CEO, Partnership Leaders In today’s world of shifting economic conditions, plummeting market valuations, and a drastically changed venture and capital landscape, investors and CEOs are tightly aligned on a very important fact: The cheap-money era of “growth at all costs” has reset
Are you ready to unlock the potential of your customer community? Gainsight is thrilled to announce Community Unplugged – an immersive virtual event designed to empower you with the knowledge, strategies, and insights to cultivate thriving URL and IRL communities in 2024 and beyond. Join us on March 13, 2024, for a half-day virtual gathering
In the ever-evolving landscape of SaaS, Customer Success (CS) teams are facing a paradigm shift. Once primarily focused on customer satisfaction and retention, CS teams are now being called upon to think more commercially and demonstrate their direct impact on business revenue. As the SaaS industry matures and competition intensifies, the role of CS has
A recent study conducted by Staircase AI revealed a striking trend. Customers who have regular QBRs are twice as likely to renew their contracts. But not all QBRs are created equal. Customer expectations are evolving; CSMs must act as strategic advisors and partners and use data to show tangible results and ROI and provide value
In the fast-paced world of Customer Success, staying ahead of the curve is non-negotiable. That’s why here at Gainsight, we’re beyond thrilled to share our latest triumph: clinching the top spot in the Winter 2024 G2 Grid Report for Customer Success. On top of that, Gainsight was named to G2’s 2024 Best Software Awards! But what
The Customer Success landscape has changed. Technology companies are producing more complex software, which can often overwhelm customers during the onboarding process. As a result, it’s common for these customers to quickly abandon new platforms. If your company is building products that people rely on to boost workplace performance, you can understand the pain from