Are you ready to unlock the potential of your customer community? Gainsight is thrilled to announce Community Unplugged – an immersive virtual event designed to empower you with the knowledge, strategies, and insights to cultivate thriving URL and IRL communities in 2024 and beyond. Join us on March 13, 2024, for a half-day virtual gathering
This post was co-authored by Megha Mathur. Companies are constantly releasing new products and features. But making end users aware of these new options is a big challenge for marketing, sales, and customer success teams. For those of us in B2B SaaS, we often interact with solution admins, internal champions, or decision-makers, not our end users.
As more and more companies wake up to the value of positive user experiences, they’re racing to build out their customer success teams. Unfortunately, if you’re a leader who’s in charge of spearheading customer success and you don’t have clear customer success organizational charters guiding you, your world may feel a bit chaotic. We’re here