I’m reading this fabulous book right now that is perfect for anyone making important decisions—The Book of Why. The author, Judea Pearl, subtitled the work as “The New Science of...
read more →
It’s a dark, stormy night. You’re sitting at your computer. The lights flicker as you click open your reports and there you see it; the silent killer. Churn. Churn is...
read more →
We know you have questions about Gainsight's acquisition of Aptrinsic. We tried to answer all the questions we anticipate will be common, but we'd love to field any specific inquiries...
read more →
If you take a look at my LinkedIn page (and scroll way, way down), you'll see exactly where my career took a left turn. (No, not Chipshot.com—you scrolled too far!) I...
read more →
All over the world, companies are using data science to cultivate a healthy customer base. However, there are still a lot of questions surrounding this technological advancement. Let’s go on...
read more →
Humans are a resourceful species. But sometimes in an effort to save time and conserve resources, we end up expending more. It’s the age-old software evaluation question: Do we build...
read more →
I cringe every time I'm in a conversation with a Sales leader talking about Customer Success and they make the familiar reference to our outbound Sales team as "Hunters" and...
read more →
This blog post is based on questions and answers showcased in our webinar, How to Budget for Customer Success: 2019. Does a straw have one hole or two? Why doesn’t...
read more →
This blog post is based on questions and answers showcased in our webinar, How to Budget for Customer Success: 2019. Listen to the full recording here. Every year, we gather...
read more →
Let's all just agree: the 1990s were awesome. Tamagotchis, Birkenstocks, Vanilla Ice—what more could you ask for? And even though Birkenstocks and fanny packs are (incredibly) back in fashion, some...
read more →
« Previous Page — Next Page »