Every year, Gainsight holds its annual conference, Pulse. It’s THE must-attend event for anybody interested in creating customer-centric experiences that drive business growth. Whether you’re in customer success, product, or an executive, you’ll find content and a strong community at Pulse. At Gainsight’s Pulse Everywhere 2021, I had the opportunity to bring my event planning

Have you ever felt invisible standing in a room full of people, wondering if anyone notices you? Some want to blend into the background while others want to stand out, but at the end of the day, everyone wants to matter. It is no different for a customer. From enterprise to smaller organizations, customers want

The Importance of Collecting Product Feedback Customer feedback is the fuel that drives your product decisions. Unfortunately, it can be maddening to have to balance feedback from all of your customers and stakeholders on your own. Don’t fret. There are ways to harness and use feedback to improve your product. We’ve mapped out the importance

If you’re a product manager or product leader, you’re constantly being pummeled with feedback and pressured to improve your product. As you plan your product road map, you need to balance feedback between executives, customers, the sales team and any other stakeholders. Product key performance indicators (KPIs) will be a lifesaver as you craft your

Your company’s product usage data is a treasure trove of insights—one that gives you a valuable window into your user’s experience. Unfortunately, most SaaS project and product managers end up drowning in usage data with few ways to sort through it, understand it and use it to enhance their product. Enter the hero: product usage

If you tuned in to Pulse Everywhere Day One or Day Two, you might have noticed that we’re big fans of “Lightning Round” questions. We even had Mindy Kaling do some word associations at the end of her session! For the final day of Pulse, we took that one step further and had a “Lightning

It was a chilly day in San Francisco, but it was hot and happening on day two of Pulse Everywhere. With the amazing content from day one, our presenters had a lot to live up to. But they brought their best game with some incredible moves, tips, and tricks. It was informative instruction, both live

Every year we are astounded by the attendance at Gainsight’s Pulse events. It’s a symbol that people are focused on learning more about customer success. They want to improve best practices that will affect their businesses while achieving more as individual CS professionals.  Since the COVID-19 pandemic, we understand the need for remote work and

What were you watching a year ago from today? Maybe you were watching Parasite after it won the first non-English Oscar for Best Picture. Or perhaps you were reliving Michael Jordan’s glory days through The Last Dance. Now when you look back on this day next year, you’ll remember the first time you experienced the

Co-Written by An Yan, MBA Candidate at Stanford Graduate School of Business “What’s the ROI of Customer Success?” This is a question I hear all the time in the Customer Success community. Since CS is still a relatively-young profession, we still own the burden of proof. Of course, my mind often drifts to a thought