The leading alternative to Higher Logic
Increase customer engagement, retention and accelerate support with Gainsight Digital Hub's Online Community Platform
Here’s why companies choose Gainsight over Higher Logic
Discover how Gainsight Digital Hub by Gainsight can:
- Build engagement and advocacy
- Get product ideas and feedback
- Scale growth through self-service
Effortless migration
Enjoy a quick, hassle-free migration with full support from our product expert
Easily configurable
Gainsight Digital Hub’s easily configurable SaaS solution offers a lower TCO and much faster implementation
Unbeatable community expertise
With our proven customer success approach, 95%+ customers exceed their KPIs
Rich analytics
Make data-driven decisions to improve your community with user-friendly dashboards and global metrics
B2B focus
Gainsight Digital Hub’s core focus is building communities for SaaS & subscription based companies, while Higher Logic is traditionally focused on launching association communities
Advanced moderation
Activate your community with advanced workflows, user management systems and CRM integrations
Leading brands are already using Gainsight Digital Hub
Take a look at any community built on Gainsight Digital Hub, and you’ll immediately recognize that the platform is built with the end-user in mind. The layout is clean and intuitive, and we hear from members all the time that our community is simply a joy to use.”
Adam Ballhaussen
Director of Customer Education at Docebo
Our recipe for customer success:
Powerful community platform
Unite your users to increase engagement, gain valuable customer insights and allow them to share best practices. Keep members engaged with Gamification features.
Smart knowledge base
Combine your help content with the best answers from your user community. Provide a one-stop-shop for your users to get the answers to their burning questions.
In-app support
Give customers easy access to the best answers by offering highly relevant support content right inside your product.
Join leading software companies using Gainsight’s customer success community platform
Customer Support
Provide centralized self-service content with an average of 60% peer-to-peer support
Customer Success
See an average of 70 – 80% customer engagement with your B2B community
Better Products
Implement on average 20% of customer ideas and get their voice on your product roadmap
With Gainsight Digital Hub, we’re able to run more efficiently while being less reliant on other teams. This is a huge win for us. It’s important to be able to react and make changes as fast as possible in our industry. Everyone at Gainsight Digital Hub has been great to work with up to this point. We wanted to work with a company that values their customers and view them as true partners—we feel that with Gainsight Digital Hub.
Discover the community platform that keeps your customers coming back for more.
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