Setting Up For Success in Your First Year in CS Ops

The initial experience of your CS Ops role won’t come with a shortage of challenges and adventure. From identifying initial priorities to navigating internal op...

CS Ops Unplugged showcases effective strategies from leaders in the CS Ops field through 6 unique, interactive, audience-powered sessions.

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Video • 34 min.

Opening Keynote

Nick Mehta and Seth Wylie from Gainsight, and Gunjan Nichani, Lead, CX Systems Architects at ZoomInfo, take the stage to discuss life in CS Ops…

Video

Video • 30 min.

Science Fair: Enablement, Change Management, and CS Ops Success Tracking

We’ve all been to the science fair in the school gym! Plenty of booths to visit, each with an expert ready to share a presentation…

Video

Video • 43 min.

Looking Ahead: Envision Your CS Ops Career Goals

With such a variety of responsibilities within CS Ops roles, what does a career look like as you build experience and seniority over the years?…

Video

Video • 45 min.

Level Up Your Strategy As a CS Ops Leader

Established CS Ops professionals manage a host of projects and programs, which requires agility, data-driven decision making, stakeholder engagement, and more.

Video

Video • 44 min.

Building a CS Ops Roadmap That Prioritizes Impact and Earns Buy-In

CS Ops leaders constantly work with a tension between ad-hoc requests and a strategic vision. How can you ensure you’re spending your time in the…

Video

Video • 44 min.

Drive Maturity Through CS Ops: Learn from leaders who’ve taken the plunge and seen the benefits

CS Ops teams impact key activities that drive the operational and financial goals of a business. Come hear the real-life stories of these CS and…

Video

Video • 44 min.

Do I Have What it Takes to Succeed in CS Ops? Let’s find Out

If you’re drawn towards analytical thinking with an emphasis on process, workflows, and results, CS Ops is for you! Whether you’re joining an existing team…

Video

Video • 28 min.