Budgeting for Customer Success is not without its unique challenges. What goals will yield the biggest return? How do we rally support? And where is…
What should you be monitoring, measuring, and managing from a company-wide perspective?
Times are changing—subscription services are giving customers more power over where their money goes. If they want to keep up, Channel parties need to adopt…
To truly capitalize on the benefits of a Customer Success model, companies need to incorporate a technological solution into their organizations.
Everything you need to know about aligning your whole company around the customer.
Customer retention is crucial to the health of any business. Use Gainsight's Essential Guide to Churn reduce churn and increase revenue.
Find out how B2B companies are leveraging community to foster lasting success.
A step-by-step guide to designing education strategies that engage, inform, and create lasting customer relationships.
Master customer experience— from personalization and AI to VoC strategies that boost loyalty and growth.
Helping CROs understand and maximize the strategic value of Customer Success.
Explore modern customer success strategies, metrics, and tools to drive growth in 2026 and beyond.
Customers are ready to take matters into their own hands—and they can’t do it without you.
Discover how to scale high-touch customer success with structure, automation, and human-led strategy.
Having the Courage to Embrace the Vision, Evolution, and Accomplish the Goals of Change with AI.
Dive into the world of AI for customer success managers. This essential guide will help you master AI and unleash your full potential as a…
Understand how product analytics empower SaaS teams to improve UX, retention, and growth.
Product experience is the perception of a company’s product based on all touchpoints, interactions, and engagements. Read our Essential Guide to all things PX.
Learn how to use Product-led Growth to create value for your company and deliver value to customers by focusing on customer needs, retention, acquisition, and…
Learn the relevant metrics for measuring the launch and adoption of SaaS products, understand user segmentation best practices and the must-have features of product analytics…
Companies that have adopted Customer Success are growing while those that have not are disappearing. Gainsight presents the tools and methods to align your whole…
Time moves quickly in the business world. With subscription products on the rise and recurring-revenue business models becoming the darling of CEOs and Wall Street…
Quarterly business reviews (QBRs) are one of the most precise tools you can have to enhance partnerships, engage executives, and see the value of your…
It's the golden metric of the subscription business model. But how do you calculate it? How do you predict it? And how do you grow…
Gainsight details the five stages of the customer journey from brand awareness to adoption and the importance of extending the customer lifecycle.
Learn what Customer Success Managers do, required skills, career paths, and salaries in this guide.
See why the Voice of the Customer matters and learn how to build programs that foster growth and loyalty.
