Lulu Jiang, CS Operations Manager at LeanIX, discusses how Gainsight’s Customer Cheat Sheet streamlines workflows and enhances how CSMs prepare for customer interactions.
Learn how Talroo uses AI Follow-up and Customer Cheat Sheet in their CS processes to boost understanding and communication among executive and customer teams.
Customer Cheat Sheet gets high praise for streamlining customer 360 reviews and improving team efficiency from Gainsight customer WordPress VIP/Automattic.
Hear from SAP Concur about how Gainsight AI tools have unified SMB client-facing teams, enhancing their readiness for client conversations.
Henrik, a customer success manager at Brandwatch in Copenhagen, uses AI to automatically log meeting notes, saving significant time when logging information about customers.
Explore developments in Digital CS, learn about AI’s impact on customer teams and hear predictions on future enhancements from Gainsight and Floqast.
Philip Kibby of Moveworks showcases how AI capabilities simplify employee interactions, offering immediate time-savings and insights that drive productivity and improve customer outcomes.
Search Assist, simplifies navigating resources by providing contextual answers and direct links, enhancing both user experience and knowledge discovery.
Use Takeaways to quickly aggregate customer feedback, revealing trends and detailed sentiment analysis, aiding teams in understanding and responding to client needs.
Use AI-powered email in Gainsight to save time and create more compelling communications.
Get powered up for Community Unplugged with welcome remarks by Gainsight’s CEO, Nick Mehta, and Gainsight’s CCO, Kellie Capote.
Hear from industry leaders at Automation Anywhere, Devo, and Gong how they leverage great contributors and content campaigns to create compelling community value and strong…
Hear from Calendly and Front on how to get an inside look at how communities successfully scale self-service answers to customer support questions; and get…
Learn from industry leader Richard Millington of Feverbee how to use data to systematically improve your community and prove its ROI.
Shantan Reddy, our Sr. AI Product Manager at Gainsight, breaks down the omnipresence of AI with a touch of awe. Imagine a world where AI…
Meenal Shukla, Director of Customer Success at Gainsight, champions AI as a pivotal tool that harmonizes with human effort, unlocking unprecedented potential in customer engagement.…
Ophir Sweiry, Gainsight’s visionary VP of Product Design, is ready to take us from flat screens to the dynamic realms of 3D. With a dash…
Denise Stokowski, Gainsight’s SVP of Product Management, reflects on AI’s potential to transform business interactions at every level. In a world bombarded by information, Denise…
Gainsight’s CIO Karl Mosgofian is excited about breaking down the barriers to data accessibility. By introducing natural language interfaces, Karl sees a future where insightful…
Nick Mehta, Gainsight’s CEO, draws a bold parallel between AI adoption and the automotive revolution. With AI, it’s not just about keeping pace; it’s about…
Scorecard Optimizer enhances customer scorecards, offering tailored recommendations for improved accuracy and predictive capabilities.
Gainsight AI enhances community management by streamlining content creation, member engagement, and email campaigns, making it easier to deepen relationships and grow communities.
Gainsight AI features have shown high engagement and utility for customer-facing teams. Learn more about what is avaialable to customers and how to get started…
Gainsight AI enhances CSM workflows, automating note-taking, summarizing key customer data, and highlighting actionable insights efficiently.
Customer Cheat Sheet quickly summarizes critical customer data, enhancing preparation and responsiveness to evolving customer needs and risks.
Gainsight Marketplace streamlines your work streams and accelerates time-to-value.
Learn how nCloud delivered more than 500 Gainsight implementations, helping them get up to speed quickly with Gainsight Essentials.
Gainsight helps you find opportunities from your existing customers and users to unlock new growth. With Gainsight, you achieve growth that withstands the peaks and…
Nick Mehta and Seth Wylie from Gainsight, and Gunjan Nichani, Lead, CX Systems Architects at ZoomInfo, take the stage to discuss life in CS Ops…
We’ve all been to the science fair in the school gym! Plenty of booths to visit, each with an expert ready to share a presentation…
With such a variety of responsibilities within CS Ops roles, what does a career look like as you build experience and seniority over the years?…
The initial experience of your CS Ops role won’t come with a shortage of challenges and adventure. From identifying initial priorities to navigating internal op…
Established CS Ops professionals manage a host of projects and programs, which requires agility, data-driven decision making, stakeholder engagement, and more.
CS Ops leaders constantly work with a tension between ad-hoc requests and a strategic vision. How can you ensure you’re spending your time in the…
CS Ops teams impact key activities that drive the operational and financial goals of a business. Come hear the real-life stories of these CS and…
