Drive 30% higher retention with agentic AI

Prebuilt agents in the platform. Custom agents built on top of Gainsight. One platform delivering Retention-as-a-Service.

Schedule a Demo

Treat every customer like your best customer.

Gainsight MCP

Build on Gainsight's Customer Context

Connect any Gainsight product to any MCP-enabled AI tool.

Learn More

A semi-transparent interface shows a toggle switch turning on "Staircase AI" among other options like Drive search, Calendar search, and Gmail search. Logos are faintly visible in the background on a blue overlay.

MCP Use Cases & Prompt Library

Copy, paste, and go. Real prompts for real CS workflows.

Gartner^® Magic Quadrant^™ for Customer Success Platforms 2025

See why Gartner named Gainsight a Leader in the latest Magic Quadrant™ for Customer Success Management Platforms.

Staircase AI

Real-time, Al-powered customer engagement insights across all conversations.

Explore

Customer Success

Drive retention and expansion with the industry’s leading Customer Success platform.

Explore

Product Experience

Improve user adoption with in-app engagements and meaningful product analytics.

Explore

Customer Communities

Give your customers a single hub for anytime, anywhere self-service.

Explore

Skilljar

Scale onboarding, boost adoption, and monetize customer education.

Explore

15 years of CS expertise, rebuilt for the agentic era

One customer platform. Every product and agent your post-sales team needs. Connected, integrated, and built for the agentic era.

The unified Digital Customer Hub is here

Skilljar and Gainsight Customer Communities come together with one unified ecosystem for your users — without switching platforms.

Learn More

Your CS workflows, built inside Gainsight.

Gainsight Agent Studio is where you build, automate, and act on customer success workflows. The ones specific to your accounts, your data, your day. Build exactly what you want on a system designed for CS, not just AI.

Learn More

The first AI native services for customer retention

Our agents do the work. Our people own the outcome. You get the GRR improvement, without adding headcount or managing the system yourself.

Learn More

Our difference

Empower your teams to do what they do best.

Agents built for CS, not just automation

Pre-built agents handle your most critical CS workflows out of the box. Build your own on top of Gainsight’s data and infrastructure. Your tools are ours.

15 years of CS expertise, codified

Every agent, every workflow, every recommendation is built on over a decade of customer success intelligence so you’re not starting from scratch.

AI that acts, not distracts

Spot risk, surface upsells, and scale personalization—without the fluff. It’s AI to reach and engage the customers you can’t.

A seamless customer journey

From first login to long-term loyalty, every touchpoint feels intentional, aligned, and built around making your customers stick.

A software dashboard displays a chat about stakeholders and a task list on the left, while on the right, the Risk Analyst screen highlights issues like AI risk, workflow concerns, and frustration with integration.

3,500+ companies worldwide choose Gainsight to connect their customer journey.

“We’re working to build customer journeys with digital touch points so that our CSMs can devote more time to our ‘white glove’ customers.”

Monica Perez

Head of Customer Success

“With Gainsight, our team is so much more efficient…We can operate faster, not only as a Customer Education team, but alongside our other teams—Sales, Customer Success, Customer Support, even Marketing.”

Matthew Meeks

Director of Customer Education, Front