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By Sabina Pons, Operating Partner at Growth Molecules™ and a 2022 Top 100 CS Strategist.  Congratulations, you just embarked on your next endeavor as a newly minted…

An athlete’s path to success is as unique as the person. Similarly, a company’s path to leveling up doesn’t always come with a predictable model,…

Let me start with a statement that might seem far-fetched: enterprise customer success organizations looking to optimize and scale as they mature can learn a…

Every company claims, “you’ll never work somewhere like here” and, “we have the best company Values.” And I’m sure they are all (mostly) true. But…

Want to prove value and reassure your stakeholders that your product plans are on course? Measuring revenue alone won’t cut it. SaaS companies depend on…

One hundred slides? A round-robin discussion of our lowest lows? “Sign us up!” said no employee ever. Review time doesn’t have to be dreaded for…

Every year in March, America becomes obsessed with the NCAA college basketball tournament. For many college teams and their fans, simply making it into the…

This post originally appeared in Chief Executive.  In case you missed the news—or haven’t visited a grocery store in a long time—prices are going up.…

Over the past several years, Gainsight has turned to the field of information and statistical reporting to aid in traversing change and building out new…

Every year Gainsight loves to give our customers and community the best of what we have for resources, including events, webinars, articles, ebooks, and more.…

2022 has already been quite the year. Since 2021, we have seen more product-led hypergrowth than in years past. According to an October 2021 Wired…

If you want to improve your customer’s experience, you have to crawl into their skin and see what they see. That’s what the best product…

When it comes to travel, they say half the fun is getting there—though it usually depends on which airline you take!  Similarly, establishing customer success…

As SaaS companies grow, it’s only natural for them to consider a multi-product strategy. New products give companies the means to find new opportunities to…

By Evan Williams, Customer Success Advisor, Growth Molecules. One of the most powerful tools in a Customer Success (CS) leaders’ arsenal is a data-driven 360…

This article was originally published by Sales & Marketing Management.  Customer health dashboards are one of the critical keys to durable revenue growth. At its…

For years now, Gainsight has been leading the campaign regarding the value of customer success and its return on investment.  Entire fields of industry are…

Wouldn’t it be nice if all of your customers used your products in the exact same way? Of course, it’s never that easy. To illustrate,…

Batman. Spider-Man. Superman. The greatest characters never go out of style. But that doesn’t mean they don’t need updating periodically with a new remake. If…

This post was originally published in Ecommerce Times. Though the pandemic isn’t exactly in the rearview mirror yet, we are beginning to understand the effect it’s had…

Transforming your customer success strategies into revenue-driving operations takes more than additional customer success managers. Expanding the team is not always the right answer to…

You’ve probably noticed how fast product-led growth models are skyrocketing in popularity. Wondering why everyone is so gung-ho about this business methodology? One of the…

Gainsight is always excited to see our customers excel with the use of our products. But when they take a new direction of incredible growth…

By Sabina Pons, Operating Partner at Growth Molecules™ and a 2022 Top 100 CS Strategist.  Company-wide change is very complex. Whether you have an existing and…

Co-Authored by Nick “Walt” Walker If your goal is to become a SaaS CEO at a startup company, you’ll have to learn several skills: Building…

After two years of virtual experiences, Pulse is back and it’s happening IRL! If you ask us, logging off Zoom and making face-to-face connections once…

The second you launch a new feature or a customer signs up for your product, the clock starts ticking. The faster you can get users…

The conversation around customer education is getting louder every day. It seems that more and more customer-centric companies say they are currently building out or talking about…

Multi-product companies are bursting with growth potential. But product leaders and managers know how challenging it can be to keep that growth moving in the…

Data drives your customer success program. It adds up to highly effective scorecards. It enables correlations that help predict renewals and expansion opportunities. BUT, it…

As a product leader or manager, it may feel like you’re being asked to help your company outrun the competition while the field becomes more…

Customer Success has come a long way in recent years with CSMs becoming more data-driven in their approach. But even with the processes becoming more…

Before your product starts booming, you need a product roadmap that charts a clear course to growth. Unfortunately, as a product leader or manager, you’re…

For those times when you do need to deliver more qualified leads, Gainsight has your back. Our new Customer Success Qualified Leads are a new…

In the ideal world, you would release a product, it would be an instant hit, and customers would purchase it forever. Unfortunately, that’s rarely—if ever—the…

By Evan Williams, Customer Success Advisor, Growth Molecules Sales and Marketing is to new customer bookings as Product Management and Customer Success (CS) is to…