The Ultimate List of Customer Success Resources For 2022 Image

The Ultimate List of Customer Success Resources For 2022

By Gainsight Team

Every year Gainsight loves to give our customers and community the best of what we have for resources, including events, webinars, articles, ebooks, and more.

As the thought leader in the field of Customer Success, we want you to have all the information and insights you need to stay current with the best practices, newest insights, and trends. 

As we enter the post-pandemic era, we have learned that customer success was one of the leading reasons companies who invested in CS fared better than those who did not. In a recent MIT Review article and Business Lab podcast, it was proudly announced that “A customer-centric approach is key in a post-pandemic world.” While this may seem like “old news,” the truth is that many companies are turning to this strategy for the first time. However, according to the article “these new consumerist practices are here to stay,” which means “businesses have to reinvent themselves. 

If you are here for the first time or ready to uplevel your customer-centric capabilities, here is a taste of all we have to offer for 2022. Whether you are launching a CS team from scratch, looking for best practices, incorporating CS Ops into your repertoire, or trying to uplevel your churn risk mitigation, Gainsight is the place to start.

Launching Customer Success

 

Customer Success Team Management

Customer Success and CS Ops

 

Best Practices for Customer Success

 

Adoption, Retention, Renewal, and Upsell Strategies

Churn and Risk Management

Scaling Customer Success

 

Gainsight is always excited to share our acumen and newest information with CS practitioners and the industry at large. You can also join our community or find out about our events, webinars, articles, and ebooks in our resource section at Gainsight.com.

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