You don’t usually hear feedback about how your customer-facing teams are doing unless things are either going really well or, unfortunately, really bad. But what…
Your product onboarding process is the initial spark that increases engagement and fuels product growth. Unfortunately, as your product and company grow, it’s easy to…
You know that feeling when your entire organization is firing on all cylinders? When customers have seamless experiences from marketing to sales and on to…
Not having a clear feature prioritization process can be maddening. Your team is ready to go, pressure is mounting, but you don’t want to spend…
Product-led growth (PLG) strategies are making waves in the SaaS industry—and that’s good news for SaaS product leaders and managers. By placing your product at…
Originally published on inSided.com on August 20, 2021. New week, new knowledge! It’s time for another post in our series, This is Digital Customer Success,…
With Customer Success now essential for millions of organizations in nearly every industry, the debate has evolved from “if and why” to “how and how…
When it comes time to execute your product engagement strategy, you may feel like you’re caught under a pile of responsibilities. Enter the hero: your…
Want to master in-product communication? It’s time for a trust fall. And if you want your users to realize the value of your company’s partnership,…
Tech touch isn’t just a buzzword that’s thrown around your Slack channel. It’s a way to engage customers with less effort from your team through…
Can you recall a professor who had a lasting impact on your life? There was something about their demeanor, their motivating message, maybe a trace…
How involved is your Customer Success team in product launches? Chances are they could be doing more. Customer Success brings a deep understanding of customers’…
Business Operations was one of my favorite courses in business school. I still put on my operations cap when I think about how quickly fast…
For software companies (and all companies eventually), Customer Success isn’t an “if,” but rather a “when” and “how.” I’ve been fortunate to witness thousands of…
Last year the world entered uncharted territory, and economists globally made predictions about whether we would have a V, L, or W-shaped recovery. In April…
Our CEO, Nick Mehta, recently sat down with Harry Stebbings, UK-based venture capitalist and podcaster to discuss all things mental health. In February 2021, Harry…
Have you ever started a new exercise routine? As things begin to open up, people are returning to gyms, yoga classes, and exercise clubs to…
If there’s a word in business that’s used more often than “churn,” it’s almost certainly the word “scale.” The influence and importance of scale can…
I can pretty vividly remember the first Pulse conference I attended back in 2013. Back then, I was still six months away from launching my…
We’ve already shared why customer visibility is crucial to improving internal customer strategy and overall customer health. Now we can take this to the next…
Every day, companies and leaders are starting a new journey of Customer Success. At Gainsight, we want to be there throughout your CS journey to…
This post was co-authored by Jake Wirfel. It’s no secret that happy customers drive better business outcomes. But how much better? Gainsight has long been…
Churn, or the loss of customers, is always present in the mind of CEOs, CCOs, and investors. However, it should be on everyone’s mind as…
At Gainsight, we value our customer’s success as our success. A key part of this strategy is to build and use customer health scores, a…
Your team has been working around-the-clock to build a game-changing new feature. As a product leader, it’s up to you to successfully launch that new…
Every year, Gainsight holds its annual conference, Pulse. It’s THE must-attend event for anybody interested in creating customer-centric experiences that drive business growth. Whether you’re…
Have you ever felt invisible standing in a room full of people, wondering if anyone notices you? Some want to blend into the background while…
The Importance of Collecting Product Feedback Customer feedback is the fuel that drives your product decisions. Unfortunately, it can be maddening to have to balance…
If you’re a product manager or product leader, you’re constantly being pummeled with feedback and pressured to improve your product. As you plan your product…
Your company’s product usage data is a treasure trove of insights—one that gives you a valuable window into your user’s experience. Unfortunately, most SaaS project…
If you tuned in to Pulse Everywhere Day One or Day Two, you might have noticed that we’re big fans of “Lightning Round” questions. We…
It was a chilly day in San Francisco, but it was hot and happening on day two of Pulse Everywhere. With the amazing content from…
Every year we are astounded by the attendance at Gainsight’s Pulse events. It’s a symbol that people are focused on learning more about customer success.…
What were you watching a year ago from today? Maybe you were watching Parasite after it won the first non-English Oscar for Best Picture. Or…
Co-Written by An Yan, MBA Candidate at Stanford Graduate School of Business “What’s the ROI of Customer Success?” This is a question I hear all…
“C-suite alignment isn’t just a catch-phrase. It’s a real-life business challenge, and solving it may be the most critical thing you do on your way…
