Originally published on inSided.com on August 5, 2019. In a world where both grabbing, and keeping, a customer’s attention is becoming increasingly difficult, companies are constantly on the lookout for...
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As a B2B SaaS company, your customer success strategy can be your best sales strategy. And I don’t just mean for expanding customers through upsells and cross-sells (farming). I mean...
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We live in a world where everyone is always on the go. Whether traveling for work, to conferences or out-of-town customer meetings, or balancing busy personal lives with family outings...
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I'm a marketer, so it's kind of my job to be "professionally proud" of my company and all the stuff we build and do. At Gainsight, it's not actually that...
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Over the past year we’ve talked to over 30 Customer Success Management (CSM) leaders in the B2B SaaS space. It has been eye-opening to talk to such a wealth of...
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You want growth? Your customers' health is more important than your top of funnel. It sounds counter-intuitive, but it's true. Over half of customers believe their experience is more important...
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This post was co-authored by Carolin Chhor. We're starting to see more and more often Customer Success teams serving as the intersection between all kinds of departments Marketing, Product, Sales,...
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Which starship Enterprise captain is your favorite: Kirk or Picard? I embedded a poll here just for kicks; can't wait to see the results. (If your captain is losing, share...
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In January, as a result of a merger, I started to search for a customer success leadership position. Over the course of a few months, I met with many CS...
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Customer success has become the cornerstone of many companies’ strategy to reduce churn, drive upsell and expansion opportunities, and increase advocacy. And customer success solutions are helping them do this...
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