AI Meets SaaS with Allison Pickens, Board Director, dbt Labs and Commvault

23 min. Human-First AI

Explore AI investments and creating Human-First Products in this expert discussion covering how AI's role in customer success.

Generative AI is here, transforming customer success NOW. Human-First AI looks at the use of massive data sets to make AI your trusted partner in supercharging business growth.

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Video • 5 min.
Unlocking AI’s Impact On Business Software And Customer Success

Product leaders discuss AI’s transformative impact on business software, emphasizing its ability to understand language, reason, and drive intuitive, impactful customer success.

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AI Meets SaaS with Jack Altman, CEO of Lattice

Learn about AI’s impact on HR in the SaaS industry. Hear from Jack Altman, CEO of Lattice, about balancing technology and people and his view…

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Video • 19 min.
AI Meets SaaS with Godard Abel, CEO of G2

Godard Abel, CEO of G2, joins Gainsight AI to address key questions about AI pricing models and opportunities in customer success.

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Video • 1 min.
Hot Takes With Gainsight: Benefits Of AI

Nick Mehta shares a humorous and candid view on AI’s potential including real benefits like innovations in healthcare and customer service.

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Video • 2 min.
What Human-First AI Means For Customer-Facing Teams

Generative AI is here, transforming customer success NOW. Human-First AI looks at the use of massive data sets to make AI your trusted partner in…

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Hot Takes With Gainsight: Impact Of AI thumbnail
Video • 2 min.
Hot Takes With Gainsight: Impact Of AI

Generative AI offers efficiency (less busywork), effectiveness (better tools) and an enhanced customer experience (personalized interactions) for CSMs.

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Video • 1 min.
Customer Conversation with Docker

Learn about how Docker is leveraging AI to enhance customer engagement by enabling personalized, proactive strategies for customer success.

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Video • 1 min.
Customer Conversation with LeanIX

Lulu Jiang, CS Operations Manager at LeanIX, discusses how Gainsight’s Customer Cheat Sheet streamlines workflows and enhances how CSMs prepare for customer interactions.

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Video • 1 min.
Customer Conversation with Talroo

Learn how Talroo uses AI Follow-up and Customer Cheat Sheet in their CS processes to boost understanding and communication among executive and customer teams.

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Video • 1 min.
Customer Conversation with WordPress VIP/Automattic

Customer Cheat Sheet gets high praise for streamlining customer 360 reviews and improving team efficiency from Gainsight customer WordPress VIP/Automattic.

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