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Here at Gainsight, we’re all about delivering Success for All. Check out all the newsworthy ways we’re doing that for our company and our customers below.

Gainsight is making the headlines in customer success, product experience, and community. Check out our featured appearances in the news below.

We’re both proud and humbled by the recognition Gainsight has received over the years. Check out our accolades below.

B2B companies looking to drive durable growth in a bumpy economy are rapidly adopting customer, product, and community-focused solutions from Gainsight San Francisco, California (December…

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San Francisco, California (December 8, 2022) Gainsight announced today that Zoom Video Communications, Inc. has selected Gainsight to help the organization with both high-touch and…

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As many SaaS companies look to increase net revenue retention (NRR) to compensate for weak or declining sales, they may want to adopt and adapt…

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According to a new study from Harvard Business Review Analytic Services and Gainsight, businesses increasingly rely on digital products as a capital efficient, durable growth…

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93% of Survey Respondents Believe Product Teams Should Have Some Responsibility for Revenue Growth San Francisco, CA (December 5, 2022) Today, Harvard Business Review Analytics…

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企業成長のための新たなエンジン「カスタマーサクセス」 顧客の状態把握と成功体験のプランニングが鍵を握る
企業成長のための新たなエンジン「カスタマーサクセス」 顧客の状態把握と成功体験のプランニングが鍵を握る

世界中でカスタマーサクセスを広め、顧客のビジネス成功を支援するゲインサイト。サブスクリプションなどのビジネスに不可欠といわれるカスタマーサクセスは、何を可能にし、どのような世界を切り開くのか? ゲインサイトが描く次代のビジネスのあり方を聞いた。

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 顧客の成功を目的に、ビジネスを成功に導く「カスタマーサクセス」が注目されている。そのプラットフォームを提供するのが、Gainsight社だ。同社が、今年8月米サンフランシスコで開催した『Pulse2022』では、「持続性ある成長戦略プレイブック:6つのステップ」が発表された。その内容をめぐっての、Gainsight日本法人代表の絹村悠氏と、『カスタマーサクセス実行戦略』(翔泳社)の著者でありsasket代表の山田ひさのり氏による対談を紹介する。

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Employee burnout is real and can be heightened by inefficient work processes. And since hiring and retaining talent remains a top concern for CFOs, some…

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Good news seems to be a scarce commodity for most SaaS companies these days, but it is still very possible to grow a healthy, durable-growth…

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It’s said that every company is now, at least partly, a software company, which is undoubtedly changing the IT landscape. As a result, product managers…

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The event drew over 1000 attendees as B2B companies prioritise technology that builds durable growth London (November 15, 2022) Gainsight, the platform for Durable Growth™,…

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「モノからコト消費へ」の転換とともに、非デジタルネイティブ企業でも重要性が増しているカスタマーサクセス。だが、明確な目的を持たず、専門チームを設けただけで「対策は済ませた」と安心している経営者も少なくない。重要なのは、顧客の変化に関する情報を全社員で共有し、カスタマーサクセスを「企業文化」として根付かせることである。

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If you want your teams to get more efficient, then you need to start by ensuring you know what efficiency means for your business.

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Since their launch in March, over 100 companies have purchased Essentials and Essentials Plus, CS solutions that deliver value in as little as two weeks…

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If you’re my age (or older), you probably remember exactly where you were and how you felt when the last Great Recession hit in 2008.…

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KPIs, or key performance indicators, measure how effectively a company is achieving key business goals. Right now all companies—whether they’ve been around for 100 years…

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Kellie Capote is the Chief Customer Officer at Gainsight. She has spent the last 5 years involved in leading its success organization.

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カスタマーサクセスプラットフォームの草分け的存在であるGainsightが満を持して日本市場に本格進出。日本法人の代表を務める絹村悠氏が初めてメディアの単独取材に応じた。

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I’ve always longed for an archnemesis. I know that may sound strange, but I’ve seen enough superhero movies to know that every great hero needs…

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San Francisco, California (October 10, 2022) Great Place to Work® and Fortune magazine have honored Gainsight as one of the 2022 Best Workplaces for Women.…

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At Evolve, the company’s quarterly product launch event, it announced enhancements to its Customer Success, Product Experience, and Community solutions San Francisco, California (October 6,…

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Today’s CS orgs play a key role in creating additional revenue through upsells and expansion, especially at SaaS companies. This is a huge change from…

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Simplicity is undoubtedly worth fighting for — because once it gets away, many other things (including your customers) are likely to follow.

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Highlights include new customers across product lines, a series of product updates, key management appointments, multiple office openings, and company awards San Francisco, California (September…

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During a tech downturn, with enterprises cutting their subscription software budgets and VC funding drying up, SaaS businesses are increasingly shifting their strategic focus from growth to…

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The priorities that customer success teams live and breathe every day are changing because of the economy. Are you ready to adapt and invest in…

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Your biggest value proposition comes from the people who evangelize your product.

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In an economic downturn, experts share how companies are addressing employee benefits.

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Tech industry icon Geoffrey Moore gives his take on the increasingly strategic role of the customer success function at Gainsight's Pulse 2022 conference.

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The best CX is informed by data. It's one of the hard truths learned from years in sales and customer experience.

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During uncertain times, businesses have a common playbook. First, they implement a hiring freeze, then they go looking for other ways to cut costs and…

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Gainsight found that churn reduction and product adoption were top priorities for over 80% of respondents in a recent study.

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San Francisco, California (August 19, 2022) Gainsight announced the winners of its 2022 GameChanger awards at Pulse, the company’s annual customer conference in San Francisco.…

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New tools enable digital-led customer collaboration, customer-centric product innovation, and AI-optimized customer management San Francisco, California (August 18, 2022) Gainsight announced a breadth of new…

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The current state of the art in the practice of customer success is the use of value engineering to quantify KPIs that measure successful outcomes.

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