“There aren’t enough hours in the day!” It’s a common phrase that many Customer Success (CS) professionals repeat to themselves as they sift through their to-do list. The customer experience has evolved in the last few years to require more from CS teams in a faster timeline. Add to that the renewed interest in driving

Okay, let’s cut to the chase: We just acquired Skilljar, the leader in Learning Management Software (LMS). And honestly, we are buzzing with excitement. This isn’t just another business move; it’s a fundamental shift in how we think about customer education, and it will be huge for you, our customers. We see this as the

The power of AI rests in data. If you’ve done any research on AI solutions, you’ve likely run into the phrase, “garbage in, garbage out.” The core of that message is true: All companies should strive towards clean, accurate, and organized data. But, no company will have perfect data maintenance, especially for a tool they

The foundation of success for today’s businesses? Existing customers. While new customers will always be important, the rising cost of acquisition means organizations are relying on existing customers to drive growth. Specifically for B2B SaaS companies, the average customer acquisition cost (CAC) is 76% higher for new customers than it is for expansion business. According

As International Women’s History Month comes to a close, it’s a fitting moment to celebrate the powerful intersection of women in leadership and customer success. Gainsight recently launched Season 2 of our Women in Customer Success Power Up Masterclasses in partnership with Women in Customer Success. The latest session, Revenue-Driven CS: Proving ROI & Driving

For many of us, our introduction—and most of our understanding—of AI came from media. Whether AI found us through movies, cartoons, or books, it wasn’t a part of our everyday lives. And we weren’t positive it ever would be. Today, AI tools are everywhere. AI voice agents are on our phones, generative AI summarizes our

Chief Revenue Officers (CROs) who fail to leverage Customer Success (CS) as a revenue engine are potentially leaving millions on the table. In 2025 (and beyond), growth will come from existing customers—not endless new acquisitions. In the midst of economic uncertainty, purchase decisions move slower. Resources are reserved for tools and tactics proven to move

Managing a thriving online community isn’t like popping a frozen dinner in the microwave—launch it, walk away, and return to perfection. Too many businesses assume that once their community goes live, it’ll magically keep humming along without active effort. But in reality, communities are less “set it and forget it” and more like cooking a

At Gainsight, our purpose is to be living proof that you can win at business while being Human-First. That’s why Diversity, Equity, and Inclusion (DEI) remains a top priority going into 2025. For Black History Month, we’d like to take the opportunity to shine a spotlight on some of our friends in the Customer Success

Navigating the world of Customer Success can feel like learning a new language. Acronyms and terminology are everywhere, and understanding them is the first step toward leading effective, customer-centric strategies, especially when Gallup research finds that fully engaged customers deliver a 23% premium in profitability and revenue. Customer Success has evolved from a nice-to-have to