You searched for your LMS, went through the RFP process, implemented the platform, and are preparing for launch. But first, you need content. We often hear, especially from those launching their first academy: “I don’t have enough content to launch a full-blown academy.” “I’m doing this alone and don’t have the time to create content,

Mission and Vision Statement: Gainsight is committed to advancing Diversity & Inclusion in alignment with our company’s overarching purpose, which is “To Win in Business While Being Human First”. Our mission is to cultivate a diverse and inclusive space, fostering an environment where each teammate feels empowered to bring their unique perspectives to work, unlocking

We recently published an overview of what to expect in the first 30, 60, and 90 days of launching a customer community. In this article, we’ll provide guidance on six specific strategies we recommend you use to kickstart your community in the first month post-launch. While some of these items do not apply to each

Consumers have made it clear that customer experience reigns supreme and they’re willing to pay more for it. Part of that experience is how you train your customers. Unfortunately, old-school training tactics, namely, traditional help centers, don’t deliver the experience your customers demand. Your customers expect not only quick and efficient support but also educational resources

If this past year has shown us anything, it’s that companies with the most agility and a strong focus on the customer are the ones that are poised to thrive in a constantly shifting and uncertain economy. But what does this evolution actually look like in the real world? We partnered with Benchmarkit, a B2B

Customer Success professionals are under more pressure than ever. Manage more accounts. Secure more renewals and customer expansion opportunities. Increase Net Revenue Retention (NRR). Drive product engagement through the roof. The list goes on. Here’s the thing: The economic headwinds and premium on efficiency mean company leadership is asking Customer Success Managers (CSMs) and other customer-facing

The identity and access management company Okta provides cloud software that helps companies manage and secure user authentication into applications. They also help developers build identity controls into applications, website web services, and devices. In short, Okta is helping us build a more secure digital workplace and world. The company’s Customer Success (CS) team has

There’s no question: AI is on fire. In North America alone, total revenues from the artificial intelligence market are expected to reach $128.8b by 2028, up from $6.8b in 2017. That’s an increase of more than 1,700%. The use cases for AI are endless but most commonly tied to industries like healthcare, financial services, transportation, retail, energy, and manufacturing. In

Launching a Customer Community can feel overwhelming. From building a content strategy to getting your cross-functional teams aligned, there are a lot of boxes to tick off before you even go live. And once you do launch, you have to continuously monitor and refine. But, you absolutely can’t skip building a Customer Community—and it can

In less than a year, generative AI has radically transformed the way we work, learn, and interact. This is especially true in the world of business, where gen AI has revolutionized the way we develop and work with software.  Users have an expectation in today’s Customer Success Management Platform market that their vendor will have