Resources Library

Ideas to inspire your next big win

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Gainsight Essentials Journey Orchestrator thumbnail
Datasheet
Gainsight Essentials Journey Orchestrator

Something companies struggle with most is delivering consistent experiences from customer to customer. Often times, companies find themselves simply checking boxes on their engagements without…

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10 Essential Email Templates To Jumpstart Your Digital-Led CS Strategy thumbnail
Template
10 Essential Email Templates To Jumpstart Your Digital-Led CS Strategy

Crafting a scalable customer journey for your CS program requires email communications that will help drive your digital-led strategy. We partnered with Growth Molecules™ to create a…

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Gainsight Essentials Crawl-Walk-Run thumbnail
Datasheet
Gainsight Essentials Crawl-Walk-Run

On the road of creating a sustainable, scalable business, Gainsight helps organizations smooth out the twists, turns and bumps. Whether you’re just getting started with…

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Limiting Surprises with Gainsight Health Scores thumbnail
Datasheet
Limiting Surprises with Gainsight Health Scores

Companies need a consistent way to identify, visualize, and quantify the health of their customer base. It is important to keep a close eye in…

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Improve CS Collaboration With Sales To Drive Revenue Expansion thumbnail
Ebook / Guide
Improve CS Collaboration With Sales To Drive Revenue Expansion

Deal expansion is a top goal for many organizations — it’s easier and less costly to upsell a happy customer than to land a new…

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Science + Systems: There’s More To High Touch Customer Success Than The Art Of Relationships thumbnail
Ebook / Guide
Science + Systems: There’s More To High Touch Customer Success Than The Art Of Relationships

Durable growth strategies are on every CS leader’s to-do list, which means everyone is trying to balance human capital, face-to-face engagements, digital-led strategies, and an…

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Aligning Responsibilities & Outcomes For Customer Success thumbnail
Ebook / Guide
Aligning Responsibilities & Outcomes For Customer Success

How Cross-Functional Teams Influence CS Outcomes Customer success alignment means more than agreeing CS is important. To really make an impact, everyone must be clear…

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Creating An Onboarding Experience Customers Will Love thumbnail
Ebook / Guide
Creating An Onboarding Experience Customers Will Love

How To Win At Customer Onboarding Of all of the moments of truth along the customer journey, the onboarding process might be the most impactful…

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Creating Powerful Scorecards That Power Customer Outcomes thumbnail
Ebook / Guide
Creating Powerful Scorecards That Power Customer Outcomes

Power Customer Outcomes With Powerful Health Scorecards An important milestone for early maturity customer success teams is establishing a meaningful and effective health scorecard. Your…

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Net Retention + Expansion Your Customer Success Revenue Partners thumbnail
Ebook / Guide
Net Retention + Expansion Your Customer Success Revenue Partners

Meet Your Customer Success Revenue Partners Companies across industries recognize the role CS has in driving higher company growth and valuation. But just like anything,…

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Creating Alignment Throughout Your Organization To Support Early Stage Customer Success thumbnail
Ebook / Guide
Creating Alignment Throughout Your Organization To Support Early Stage Customer Success

Create Organizational Alignment To Your Customer Success Priorities Business transformations are hard! They require significant amounts of patience, energy, and incredible degrees of resilience. Saying…

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Smarter Not Harder: Launching Customer Success from Scratch thumbnail
Ebook / Guide
Smarter Not Harder: Launching Customer Success from Scratch

Six simple steps to starting your customer success strategies Customer success is not only an essential part of winning businesses from SaaS to healthcare. It…

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PLG Readiness Assessment thumbnail
Research & Reports
PLG Readiness Assessment

Take our PLG readiness assessment to see how your strategy stacks up and discover what you need to do to build a best-in-class PLG strategy.…

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Photo of a woman writing in a notebook
Calculator
Customer Success Budgeting Template

Use this template to help itemize your budget requests for the next fiscal year.

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10 NEW Laws of Customer Success thumbnail
Ebook / Guide
10 NEW Laws of Customer Success

Almost 10 years ago, we released the 10 Laws of Customer Success. At the time, we hoped to get people excited about Customer Success, build…

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