Tag: customer success teams

How to Define Your Customer Success Organizational Charter

Posted on by Allison Pickens
customer success team members helping to build strategy together

As more and more companies wake up to the value of positive user experiences, they’re racing to build out their customer success teams. Unfortunately, if you’re a leader who’s in charge of spearheading customer success and you don’t have clear customer success organizational charters guiding you, your world may feel a bit chaotic. We’re here

How Customer Success Teams Can Drive Cross-Functional Coordination

Posted on by Allison Pickens

Allison Pickens is VP of Customer Success & Business Operations at Gainsight At the Chief Customer Officer Summit that we hosted several months ago, one of the group exercises was to imagine an ideal model for customer success, ignoring all practical constraints (and, of course, demonstrating the model through some kind of theatrical performance, in