Blog

We’re big fans of the TV series The Boys, which portrays what it would be like to be a superhero in the real world. One…

What can the hit TV series Ted Lasso tell us about behavioral analytics? The main character in the series, Ted Lasso is hired to coach…

Imagine you are a Customer Success Manager (CSM), and you wonder what the future holds for you. You learned about other roles where your experience…

Overwhelmed with the number of CS tools out in the market today? Well, you are not alone. As the post-sales space evolves, so are the…

In the decade since Gainsight created the customer success (CS) category, the industry has matured from a reactionary stance, answering post-sales and services needs, into…

All innovation requires some amount of risk. Whether you’re releasing your product for the first time or adding new features to an established favorite, introducing…

Pulse is one of my favorite times of the year, and if you’ve attended one before, you know why. In addition to hearing from fantastic…

This article originally appeared on Dice.  They say the hardest part about Harvard is getting in. The same thing is true of Google, McKinsey, and other…

For three weeks each summer dozens of elite cyclists team up to ride long distances through hot temperatures and high altitudes. The grueling 21 stages…

Co-authored by Shantan Reddy. I don’t know about you – but data is one of my favorite things to geek out about (in addition to…

This article originally appeared in FastCompany. Being a chief product officer isn’t easy. Not only must you focus on areas such as user experience, strategy,…

This article was originally posted in Forbes.  The subscription software business is changing fast, and SaaS businesses that don’t keep pace could go the way…

This article originally appeared in Forbes. Until recently, digital-led customer success was generally regarded as a younger, less attractive sibling of human-led customer success (CS).…

With an education-packed two days of Pulse, it may be hard to narrow down your list of which sessions to attend. We might be biased,…

Efficient scale is a must-have when it comes to creating durable growth in your Saas-modeled business. Customer success is fuel to create that efficiency, and…

As the tech market enters a new phase, organizations are determining what’s important during the downturn—and what’s important to their customers.  SaaS companies in particular…

Leading customer success (CS) organizations use data to drive strategies and tactics that help customers achieve their desired outcomes and, ultimately, renew or expand their…

What do Suicide Squad, Sex and the City, and Bad Boys II all have in common? They were blockbuster movies that made hundreds of millions…

Every year, the Emmy Awards announce their long list of nominations, and all over Hollywood (and the world) TV lovers spend hours perusing all the…

Product Led Growth (PLG) is the phrase on every SaaS leader’s lips and each Product pro’s mind right now. Even Gainsight’s CEO, Nick Mehta, has…

Every organization – regardless of size, industry or type of product – experiences challenges when developing and optimizing their customer strategy. Whether you are just…

This post originally appeared in B2B News Network.  The economic headwinds buffeting the U.S. are already reaping significant damage on SaaS companies around the world.…

Introduction: Look around you. How many people are on their computer? Their cell phone? We’re surrounded by digital experiences, both at work and at home.…

As a product leader or manager, you’re pouring loads of time, energy, and resources into every project. Unfortunately, if you don’t have clear data backing…

Get connected. Get on track. And get ahead of the pack. You can do it all at Pulse 2022, the event of the year for…

The prioritization of durable growth over growth at all costs has become the focus of every SaaS modeled business. Customer success is the solution for…

A lot’s changed since my last interview with McKinsey on Net Retention and Customer Success. One thing that hasn’t: they remain an incredible source of…

At this point of your fiscal year, are you making the progress you want against all your customer success priorities? Every organization – regardless of…

This article was originally published in CXBuzz. Customer Experience (CE) is an essential component for any modern organization focused on accelerating growth and delivering amazing…

It is increasingly apparent that having a CS Ops team and leader is becoming a necessity. Why? Customer success (CS) is evolving and moving outside…

Foreword In the tech industry, competition is driving the adoption of a new growth model. Increasing investments make it easier than ever to launch a…

This post originally appeared in Saas Industry.  It’s been a rough year for SaaS brands: in the past five months, publicly traded cloud companies have…

The paranoid CEO in me has been feeling better since last week’s survey results on what investors thought of the SaaS valuation collapse. Still, I…

This blog is part of Gainsight’s celebration of Pride month and all the LGBT+ members of our community. Growing up in a small town about…

By Evan Williams, Customer Success Advisor, Growth Molecules. There is a saying: “you only have one opportunity to make a first impression.” The same is…

Whether they eat it in an expensive restaurant, at a lunchtime food court, or in a grocery store parking lot, people love sushi. This Japanese…