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Since the first Chief Revenue Officers (CROs) started to emerge in the early 2000s as companies brought together revenue functions, the job description centered almost…

Last Friday night, I had one of those ideas that hits right before you should probably go to bed: what if we turned [Un]Churned podcast…

If you’re searching for the number-one podcast for actionable insights into customer retention, look no further than Gainsight’s [Un]Churned. Hosted by Josh Schachter, SVP and…

Coming to a city near you! Gainsight’s latest event series, Agentic Connect, teaches participants how to apply agentic workflows to Customer Success (CS), while connecting…

If you’re not already tuning in to [Un]Churned, the number-one podcast for insights on customer retention and success, hosted by Josh Schachter, SVP and GM…

Every community leader I know has been here: you launch a new space, excitement builds, and soon a few standout members rise to the top.…

Are you tuned into [Un]Churned, the number-one podcast for all things customer retention and success? If not, what are you waiting for—run, don’t walk to…

It only takes one great conversation to change the way you see your work. If you have ever found unexpected answers or support from someone…

Every time the internet shifts, communities are forced to ask: does this change make us less relevant, or more? Zero-click search and the rise of…

AI agents don’t replace your strategy. They bring it to life—but only if you’re ready to guide them. That’s a truth most teams know in…

Customer success (CS) teams have the potential to be key revenue drivers for businesses, but common missteps often hold them back. As Gainsight’s Chief Revenue…

[Un]Churned has earned its reputation as the go-to destination for all things customer retention and success. Hosted by Josh Schachter, SVP and GM of Atlas…

Customer Success (CS) teams today face challenges in managing large volumes of data, identifying risks, and ensuring customers are successful with the product or service.…

Winning a new customer is only the beginning of the journey. How you welcome and guide them can make or break the customer journey and…

Ever notice how the smallest signals from your customers can predict the biggest changes in your business? If you’re not paying attention to the right…

For SaaS companies, survival and growth hinge on a simple but powerful truth: 75% of revenue, on average, comes from expansions and renewals, according to…

Let’s face it: Digital Customer Success (Digital CS) has become table stakes for any organization looking to scale their CS function, while ensuring all customers…

Customer Success (CS) teams face the ongoing challenge of managing vast amounts of data and identifying risks before they escalate into customer churn. However, customers…

In the land of customer success (CS), it often feels like we’re navigating through a world as complex and enchanting as Oz itself. For those…

The SaaS industry is undergoing a profound transformation. While new customer acquisition has long been the centerpiece of growth strategies, the rising cost of acquisition…

When your Customer Success team starts feeling like Bill Murray in Groundhog Day—reliving the same onboarding questions, delivering the same training sessions, and answering the…

I’ve seen a lot of community teams spin up groups with the best of intentions … and then watch them quietly fizzle out. And yet,…

At Gainsight, we believe the next era of enterprise software will be defined by agentic AI — systems that don’t wait for a prompt, but…

AI is fundamentally reshaping how customer-facing teams operate, and nowhere is this transformation more evident than in customer success (CS). During Gainsight’s recent webinar, Reaching…

Few moments in the customer journey carry as much weight as those first days after the sale. What you do next: how you welcome, support,…

We’re excited to announce a major milestone for Gainsight: the opening of our new European Union (EU) AI datacenter in Germany! This development reinforces our…

Gainsight CS has been recognized as a leader in the 2025 TrustRadius Awards. Trust Radius is a buyer intelligence platform for business technology. They enable…

Last month at Gainsight’s Pulse conference, professionals from customer success, community management, and product experience gathered to explore the future of their fields. Among the…

Customer Success leaders and practitioners, we get it—Pulse 2025 was an event packed with energy, innovation, and bold ideas that left everyone inspired to reimagine…

Snap, Crackle, and Pop. The Three Stooges. The final trio of Destiny’s Child. There’s just something about threes that stick. And when it comes to…

Over the years, several Gainsters have shared their stories about coming out at work and the cultural shifts required to build an inclusive workspace that…

At Gainsight, we recognize the power of customer communities in fostering engagement, collaboration, and long-term success. As technology continues to connect people worldwide, it’s crucial…

For Customer Success leaders, the pressure to drive not just retention but also revenue growth is intensifying. Customer Success teams are no longer simply the…

Many people think gamification means just slapping points and badges onto a forum through a basic points system and calling it a day. But when…

Customer churn is one of the biggest challenges businesses face, yet many organizations struggle to accurately predict and prevent it. Losing customers isn’t just a…

The evolution of customer success (CS) has been astonishing to see. What started as an extension of support turned into a strategic partnership with customers.…